This completely updated 5th edition is a powerful decision-support tool. It will guide triagers thorough each call with the same step-by-step checklist organization and ease-of-use features as its companion resource, Pediatric Telephone Protocols. This comprehensive resource includes protocols that cover 95% of the most common adult complaints. Look here for triage guidelines ranging from everyday problems such as back pain, insect bites, and sunburn to more serious conditions such as breathing difficulty, seizures, and wound care.
This completely updated 5th edition is a powerful decision-support tool. It will guide triagers thorough each call with the same step-by-step checklist organization and ease-of-use features as its companion resource, Pediatric Telephone Protocols. This comprehensive resource includes protocols that cover 95% of the most common adult complaints. Look here for triage guidelines ranging from everyday problems such as back pain, insect bites, and sunburn to more serious conditions such as breathing difficulty, seizures, and wound care.
David Thompson, MD, FACEP, has over 20 years of experience working in telehealth and clinical informatics. He has developed a comprehensive set of telephone triage protocols for adult and women's health that are used in medical call centers and doctors' offices in the United States, Canada, and internationally. These telephone triage protocols are available in electronic health records and triage software. He has authored or led clinical content development used in artificial-intelligence, symptom-checker, health-bot, consumer-engagement, and telemedicine applications. Dr. Thompson received a Bachelor of Science in engineering from the University of Illinois, where he subsequently earned his medical degree. He is board-certified in both internal medicine and emergency medicine, having completed a dual residency at Northwestern Memorial Hospital at Northwestern University. He is a Fellow in the American College of Emergency Physicians. Dr. Thompson is currently a part-time faculty attending in the Northwestern Memorial Hospital Emergency Department. Prior to working at Northwestern Memorial, Dr. Thompson worked in the MacNeal Hospital Emergency Department, where he served as medical director and chair of the Department of Emergency Medicine, and also provided medical direction over the medical call center.
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