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New, highly pragmatic advice in distinct sections for professionals working in mediation - building on the work of his groundbreaking Effective Mediation Advocacy.These sections are:Developing the role of the mediation advocate: professional transformation Dealing with ethical problems, including common dilemmas; Developing a more sophisticated negotiation strategy; Getting the best out of online mediation; and Preparing for and engaging in cross-border, cross-cultural or multi-party international mediation