Susan M. Houston is a senior consultant in healthcare IT after retiring as the Chief, Portfolio Office within the Department of Clinical Research Informatics at the National Institutes of Health Clinical Center. Her background includes clinical nursing, informatics, and project and portfolio management. Ms. Houston has presented at the local, regional, national and international levels. She has authored a variety of articles and books on project management and informatics. She is a member of Project Management Institute (PMI), American Nursing Informatics Association (ANIA), and the Healthcare Information and Management Systems Society (HIMSS), while serving on various committees. Ryan D. Kennedy is the Chief of the Project and Portfolio Office at the National Institutes of Health, Clinical Center and an instructor for an IT Project Management course at the University of Maryland, School of Nursing. Mr. Kennedy's project work has contributed to the implementation of new clinical systems, infrastructure upgrades, and improved workflow processes. In addition, he has presented workshops and lectures at several national healthcare and project management conferences and has been a contributing author on multiple publications related to project and configuration management. His background includes 20 years of experience in configuration management and project management, spanning across multiple government agencies and hospital systems.
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Acknowledgments Authors 1 Introduction 2 Project Management Overview 3 New Application Request Management 4 Governance 5 Initial Implementation Project 6 Transition to Support 7 Operations and Maintenance 8 Application Disposition Index
