Dennis Nickson

Human Resource Management for the Hospitality and Tourism Industries

• Gebundenes Buch

Produktbeschreibung

Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry.

Produktdetails

• Verlag: Routledge
• Seitenzahl: 320
• Erscheinungstermin: 26. November 2015
• Englisch
• Abmessung: 260mm x 208mm x 22mm
• Gewicht: 911g
• ISBN-13: 9781138169067
• ISBN-10: 1138169064
• Artikelnr.: 44315251

Autorenporträt

Dennis Nickson is Professor and Head of Department of HRM, University of Strathclyde Business School

Inhaltsangabe

1. The Nature of HRM in Hospitality and Tourism  2. Organisational Culture
and the Search for Service Quality  3. Labour Markets  4. Recruitment and
Selection  5. Equal Opportunities  6. Training and Development  7. Staff
Health and Welfare  8. Employee Relations, Involvement and Participation 
9. Performance Management  10. Remuneration Strategies in Hospitality and
Tourism  11. Disciplinary and Grievance Procedures  12. Review of HRM in
Tourism and Hospitality and Areas for Future Research