Michael J. Boella, Steven Goss-Turner

Human Resource Management in the Hospitality Industry

A Guide to Best Practice

• Gebundenes Buch

Produktbeschreibung

Human Resource Management in the Hospitality Industry: A Guide to Best Practice takes a 'process' approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment.

Produktdetails

• Verlag: Routledge
• 10. Auflage
• Seitenzahl: 576
• Erscheinungstermin: 21. August 2019
• Englisch
• Abmessung: 250mm x 175mm x 35mm
• Gewicht: 1160g
• ISBN-13: 9781138338876
• ISBN-10: 1138338877
• Artikelnr.: 57540263

Inhaltsangabe

Part 1.The hospitality industry HRM context.
1.Background to the industry's workforce.
2.The human resource management (HRM) concept.
3.Organizational culture.
Part 2.Effectively resourcing the hospitality organization.
4.Modern labour markets.
5.Job design.
6.Recruitment.
7.Employer branding.
8.Selection.
9.Appointment and induction.
Part 3.Developing the human resource.
10.Performance management and appraisal.
11.Training.
12.Management development: talent management.
13.Emotions and well-being at work.
Part 4.Rewards and remuneration.
14.Reward systems.
15.Job evaluation.
16.Incentives.
17.Employee benefits
Part 5.The employment relationship.
18.Labour turnover and workforce stability.
19.Employee relations.
20.Employment law.
21.Digital human resource management.
22.Productivity.
Part 6.HRM and hospitality: contemporary issues.
23.Organizing human resources.
24.Managing hospitality people.
25.Managing in the international context.
26.HRM and multi-site hospitality operations.
27.Customer care and service quality.
28.Business ethics.
29.Career paths in hospitality.