Learn the essentials of hospitality and tourism operations, and develop the practical and interpersonal skills needed for working in the industry, with this undergraduate textbook.
Learn the essentials of hospitality and tourism operations, and develop the practical and interpersonal skills needed for working in the industry, with this undergraduate textbook.
Annemarie M. Turpin is a Clinical Assistant Professor and Director of the Hospitality Management Advisory Board at The Ohio State University, USA. With over three decades of industry experience, she has held leadership roles with Marriott and Starwood Hotels & Resorts, including in general management, hotel operations, training and development. She has been recognized as General Manager of the Year by the Ohio Hotel and Lodging Association and Fairfield Inn by Marriott.
Inhaltsangabe
Chapter 01: Foundations of hospitality and tourism; Chapter 02: The core of hospitality human interaction, connectivity, and service; Chapter 03: Cultural diversity and intersectionality in hospitality and tourism; Chapter 04: Core business functions service, sales, and people; Chapter 05: Core business functions finance, risk, and infrastructure; Chapter 06: Career exploration in hospitality and tourism; Chapter 07: Managed services in hospitality; Chapter 08: Events; Chapter 09: The tourism industry; Chapter 10: Lodging; Chapter 11: The food and beverage industry; Chapter 12: Entertainment and recreation; Chapter 13: Intersection of the wellness and health industry with healthcare; Chapter 14: Resilience in hospitality and tourism;
Chapter 01: Foundations of hospitality and tourism; Chapter 02: The core of hospitality human interaction, connectivity, and service; Chapter 03: Cultural diversity and intersectionality in hospitality and tourism; Chapter 04: Core business functions service, sales, and people; Chapter 05: Core business functions finance, risk, and infrastructure; Chapter 06: Career exploration in hospitality and tourism; Chapter 07: Managed services in hospitality; Chapter 08: Events; Chapter 09: The tourism industry; Chapter 10: Lodging; Chapter 11: The food and beverage industry; Chapter 12: Entertainment and recreation; Chapter 13: Intersection of the wellness and health industry with healthcare; Chapter 14: Resilience in hospitality and tourism;
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