John Brinkman is Vice Dean of Hope Business School, Liverpool Hope University, UK, and the author of several journal articles. Ilva Navarro Bateman and Donna Harper are Lecturers at Hope Business School, Liverpool Hope University, UK. Caroline Hodgson works in the Business School at the University of Lincoln, currently working with SMEs in the Lincolnshire area.

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Introduction The rise of management Strategy, mission and stakeholders Structure, size and growth Communication across the functions Leadership and motivation Organisational culture and change The external micro
environment The macro
environment: political influences The macro
environment: economic influences The macro
environment: socio
cultural influences The macro
environment: technological influences The macro
environment: legal influences The macro
environment: environmental influences The macro
environment: demographic influences

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