Michael J. Boella, Steven Goss-Turner

Human Resource Management in the Hospitality Industry (eBook, PDF)

A Guide to Best Practice

• Format: PDF

Produktbeschreibung

Human Resource Management in the Hospitality Industry: A Guide to Best Practice takes a 'process' approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment.

Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways:

• Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the 'gig' economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work.
• Five new chapters on: organizational culture, modern labour markets, emotions and well-being, careers in hospitality, and digital HRM.
• New international case studies throughout to explore key issues and show real-life applications of HRM in the hospitality industry.

Written in a user-friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

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Produktdetails

• Verlag: Taylor & Francis eBooks
• Seitenzahl: 574
• Erscheinungstermin: 2. August 2019
• Englisch
• ISBN-13: 9780429805950
• Artikelnr.: 57395511

Autorenporträt

Michael J. Boella is Faculty Fellow at the University of Brighton and specialized in teaching and writing on the subjects of Human Resource Management and Law.

Steven Goss-Turner is Honorary Research Fellow, and formerly Head of Operations and Partnerships, at the School of Sport and Service Management at the University of Brighton.

Inhaltsangabe

Part 1.The hospitality industry HRM context.
1.Background to the industry's workforce.
2.The human resource management (HRM) concept.
3.Organizational culture.
Part 2.Effectively resourcing the hospitality organization.
4.Modern labour markets.
5.Job design.
6.Recruitment.
7.Employer branding.
8.Selection.
9.Appointment and induction.
Part 3.Developing the human resource.
10.Performance management and appraisal.
11.Training.
12.Management development: talent management.
13.Emotions and well-being at work.
Part 4.Rewards and remuneration.
14.Reward systems.
15.Job evaluation.
16.Incentives.
17.Employee benefits
Part 5.The employment relationship.
18.Labour turnover and workforce stability.
19.Employee relations.
20.Employment law.
21.Digital human resource management.
22.Productivity.
Part 6.HRM and hospitality: contemporary issues.
23.Organizing human resources.
24.Managing hospitality people.
25.Managing in the international context.
26.HRM and multi-site hospitality operations.
27.Customer care and service quality.
28.Business ethics.
29.Career paths in hospitality.