Reading and Writing in the Global Workplace: Gender, Literacy, and Outsourcing in Ghana by Beatrice Quarshie Smithexplores the conditions that underlie the outsourcing of US data-processing work in Ghana. Quarshie Smith describes the convergence and interplay of different socio-economic forces, conducting a comparative study of two distinctly different workplaces to reveal significant insights about problems of organizational hierarchy and management-employee relations in the cross-cultural environments of out-sourced business and IT process work.
Reading and Writing in the Global Workplace: Gender, Literacy, and Outsourcing in Ghana by Beatrice Quarshie Smithexplores the conditions that underlie the outsourcing of US data-processing work in Ghana. Quarshie Smith describes the convergence and interplay of different socio-economic forces, conducting a comparative study of two distinctly different workplaces to reveal significant insights about problems of organizational hierarchy and management-employee relations in the cross-cultural environments of out-sourced business and IT process work.
Beatrice Quarshie Smith is an associate professor of Literacy Studies in the Department of Humanities at Michigan Technological University where she is also the Director of the Intensive English as a Second Language Program. Her research interests include explorations of the relationships among globalization, gender, English language literacies and work-related practices.
Inhaltsangabe
Acknowledgments List of Tables Acronyms Part One: Preface and Background Preface: Gender, Biography, and the Researcher: Locating the "Self" in the Study of "New" Workspaces Chapter 1: Gender and Globalizing Processes "Knowledge" Work and "Development" The Sites, Research Paradigms and the Issues Workplace Literacies and "New" Work Overview of the Book Chapter 2: The Ethnographic Context: Ghana Fifty-Five Years after Independence The Nation State: a Political, Social and Economic Evolution Literacies, Development and Work The Companies, Management Personnel and Research Participants Part Two: Gender in the Globalization Debate Chapter 3: Gender Politics and Women in Ghana: A Short "Herstory" Women and Education Women and Work Women and Work in New Times Conclusion: Transnational Feminist Activism and Cross Border Articulations Chapter 4: Gender, Knowledge and "New" Work Gender in the Globalization Debate Development, Gender and Macro/Micro-Analyses of Globalization Feminisms, Politics, Labels and Discourses on Gender Gender and Neoliberalism Gender, Technology and Globalizing Processes Gender, Knowledge, and "New" Work Part Three: Research Practices Chapter 5: Multi-sited Ethnography and Hybrid Spaces Seeking Entry Empirical Material Collection Designing research Practices The Field and Fieldwork in "Ethnographic" research Ethnographic Practices in Hybrid Environments Ethnography and Virtual Work: Other conceptions of "Field" Methodological Challenges Ethical Tensions in Research in Hybrid Settings Researching Women's Lives on and off Line Part Four: Literacy Practices in the "New" Workspaces of the Global South Chapter 6: Outsourcing as "Glocalization:" Material Practices and Fluid Workspaces The "Laborscape:" Continuities and Discontinuities in Geographies The Network and the Transformation of Work Glocalizing/hybridizing Labor Practices: Shaping Work Cultures Why Outsourcing?: Work, Gender and Identity in the 21st Century Ghana Work, Desire and the Imagination Chapter 7: Literacies of Outsourcing: "Scapes" and "Flows" of "New" Work Literacy, Self-making and the Co-construction of Cyber Workers Recruiting Cyber Workers: Aims, Values, and Realities of Literacies in Use Situated Literacies: Contexts and Practices Online Literacies Offline Literacies at Work Literacies and the Negotiation of Asymmetrical Power Relations Part Five: Conclusion-New Workplace Practices for New Times Chapter 8: The "New" World of Work: Women and Workplace Literacy Practices-A Social Practice Perspective Education, Knowledge and Work Implications of Networks Work and the Imagination: Of "Scapes" and "Flows" Is Globalized Work Empowering for the Women who Work at CTI and CDN? Policy and Practice: Some Implications Contributions of the Project Unfinished Business: Workplace Literacy and Globalization Representation and Legitimization: Nola's Question NOTES APPENDIX: A: RESEARCH QUESTIONS B: INTERVIEW GUIDE C: LETTER TO PARTICIPANTS D: CONSENT FORM E: SAMPLE FLOOR PLANS F: SAMPLE KEY WORDS G: SAMPLE PAY STUB BIBILIOGRAPHY INDEX ABOUT THE AUTHOR
Acknowledgments List of Tables Acronyms Part One: Preface and Background Preface: Gender, Biography, and the Researcher: Locating the "Self" in the Study of "New" Workspaces Chapter 1: Gender and Globalizing Processes "Knowledge" Work and "Development" The Sites, Research Paradigms and the Issues Workplace Literacies and "New" Work Overview of the Book Chapter 2: The Ethnographic Context: Ghana Fifty-Five Years after Independence The Nation State: a Political, Social and Economic Evolution Literacies, Development and Work The Companies, Management Personnel and Research Participants Part Two: Gender in the Globalization Debate Chapter 3: Gender Politics and Women in Ghana: A Short "Herstory" Women and Education Women and Work Women and Work in New Times Conclusion: Transnational Feminist Activism and Cross Border Articulations Chapter 4: Gender, Knowledge and "New" Work Gender in the Globalization Debate Development, Gender and Macro/Micro-Analyses of Globalization Feminisms, Politics, Labels and Discourses on Gender Gender and Neoliberalism Gender, Technology and Globalizing Processes Gender, Knowledge, and "New" Work Part Three: Research Practices Chapter 5: Multi-sited Ethnography and Hybrid Spaces Seeking Entry Empirical Material Collection Designing research Practices The Field and Fieldwork in "Ethnographic" research Ethnographic Practices in Hybrid Environments Ethnography and Virtual Work: Other conceptions of "Field" Methodological Challenges Ethical Tensions in Research in Hybrid Settings Researching Women's Lives on and off Line Part Four: Literacy Practices in the "New" Workspaces of the Global South Chapter 6: Outsourcing as "Glocalization:" Material Practices and Fluid Workspaces The "Laborscape:" Continuities and Discontinuities in Geographies The Network and the Transformation of Work Glocalizing/hybridizing Labor Practices: Shaping Work Cultures Why Outsourcing?: Work, Gender and Identity in the 21st Century Ghana Work, Desire and the Imagination Chapter 7: Literacies of Outsourcing: "Scapes" and "Flows" of "New" Work Literacy, Self-making and the Co-construction of Cyber Workers Recruiting Cyber Workers: Aims, Values, and Realities of Literacies in Use Situated Literacies: Contexts and Practices Online Literacies Offline Literacies at Work Literacies and the Negotiation of Asymmetrical Power Relations Part Five: Conclusion-New Workplace Practices for New Times Chapter 8: The "New" World of Work: Women and Workplace Literacy Practices-A Social Practice Perspective Education, Knowledge and Work Implications of Networks Work and the Imagination: Of "Scapes" and "Flows" Is Globalized Work Empowering for the Women who Work at CTI and CDN? Policy and Practice: Some Implications Contributions of the Project Unfinished Business: Workplace Literacy and Globalization Representation and Legitimization: Nola's Question NOTES APPENDIX: A: RESEARCH QUESTIONS B: INTERVIEW GUIDE C: LETTER TO PARTICIPANTS D: CONSENT FORM E: SAMPLE FLOOR PLANS F: SAMPLE KEY WORDS G: SAMPLE PAY STUB BIBILIOGRAPHY INDEX ABOUT THE AUTHOR
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