Nigel Woodall

After-Sales Excellence

Driving Improvement, Customer Satisfaction, and Growth

• Broschiertes Buch

Produktbeschreibung

Fix what's broken. Elevate what works. Lead with service excellence. Aftersales Excellence: Driving Improvement, Customer Satisfaction, and Growth is the essential guide for anyone seeking to improve performance, strengthen relationships, and unlock growth - whether in the aftermarket or beyond. With over 45 years of global experience as an employee, senior leader, and consultant, Nigel Woodall delivers a practical, no-nonsense roadmap for business improvement. Rooted in the often-overlooked after-sales sector - spanning manufacturers, distributors, maintainers, and more - the book reveals the proven strategies top performers rely on to attract, retain, and grow high-value customers. But this isn't just a book for aftermarket professionals. Its lessons apply across industries, because customers aren't only buyers - they're investors, suppliers, employees, and owners. And service isn't just what happens at the front line - it's shaped by leadership, systems, and internal culture. Clear, accessible, and packed with case studies, strategies, and actionable insights you can apply immediately, Aftersales Excellence is like having a consultant on call - helping entrepreneurs, leaders, and professionals transform performance, boost customer satisfaction, and stay ahead in today's competitive, service-driven landscape.

Produktdetails

• Verlag: Business Expert Press
• Seitenzahl: 232
• Erscheinungstermin: 10. Oktober 2025
• Englisch
• Abmessung: 229mm x 152mm x 13mm
• Gewicht: 343g
• ISBN-13: 9781637428887
• ISBN-10: 163742888X
• Artikelnr.: 75496966

Autorenporträt

Nigel Woodall has extensive after-sales experience, having worked for SMEs and multinational corporations, including airlines, OEMs, and independent maintenance and spares distribution providers. He has held senior management positions in all customer-facing elements of after-sales and now runs his own successful, after-sales business management consultancy. Nigel resides in the south of England.