Customers - so your business is ready to thrive in the transformation economy
Organisations - so your teams turn strategy into lived action
Yourself - so you can lead without losing your sanity
From Japanese janitors becoming passenger guides, to a global CMO transforming his business by asking one simple question - "What about the customer?" - the stories reveal how transformation really works, in customers, organisations, and in yourself. The Transformation Code is not another toolkit or change management book. It's a lens to make real organisational and customer change happen. A way to move beyond incrementalism - and create transformations that endure. For customers. For organisations. For yourself. And for the world. Includes an online companion with further thoughts, tools, and templates for leaders who want to explore the Code in practice.
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