1. Dispute Resolution Karl Mackie Part 1. Dispute Resolution Mechanisms and Procedural Justice Introduction 2. Procedure or Result Tom Tyler 3. Alternative Dispute Resolution and the Civil Justice System George Appleby 4. Complaints Mechanisms in Administrative Law: Recent Developments Patrick Birkinshaw 5. Developments in Commercial Arbitration R. E. Wright 6. Neighbour Disputes Tony F. Marshall 7. Negotiation and Mediation Karl J. Mackie Part 2. Disputes in Social Context Introduction 8. Industrial Relations Disputes ACAS 9. Alternative Dispute Resolution John Birds and Cosmo Graham 10. Family Conciliation Janet Walker 11. Articulating the Power of `Us Plus Them' Tony Gibson 12. Local Authority Decision Making and Homelessness Graham Robson 13. Consumer Protection Richard Thomas Part 3. ADR - Some International Experience Introduction 14. Non-Judicial Dispute Processing in West Germany Dorothea Eidmann and Konstanze Plett 15. Building an Arbitration and Mediation Centre Bonita J. Thompson QC 16. Mediation and the People's Republic of China Micheal J. E. Palmer 17. Alternative Dispute Resolution in Australia David A. Newton Part 4. Training Research and Futures Introduction 18. Training Mediators David A. Cruickshank 19. Considering Dispute Resolution Neil Gold 20. Conclusion: Dispute Resolution Futures Karl J. Mackie
1. Dispute Resolution Karl Mackie Part 1. Dispute Resolution Mechanisms and Procedural Justice Introduction 2. Procedure or Result Tom Tyler 3. Alternative Dispute Resolution and the Civil Justice System George Appleby 4. Complaints Mechanisms in Administrative Law: Recent Developments Patrick Birkinshaw 5. Developments in Commercial Arbitration R. E. Wright 6. Neighbour Disputes Tony F. Marshall 7. Negotiation and Mediation Karl J. Mackie Part 2. Disputes in Social Context Introduction 8. Industrial Relations Disputes ACAS 9. Alternative Dispute Resolution John Birds and Cosmo Graham 10. Family Conciliation Janet Walker 11. Articulating the Power of `Us Plus Them' Tony Gibson 12. Local Authority Decision Making and Homelessness Graham Robson 13. Consumer Protection Richard Thomas Part 3. ADR - Some International Experience Introduction 14. Non-Judicial Dispute Processing in West Germany Dorothea Eidmann and Konstanze Plett 15. Building an Arbitration and Mediation Centre Bonita J. Thompson QC 16. Mediation and the People's Republic of China Micheal J. E. Palmer 17. Alternative Dispute Resolution in Australia David A. Newton Part 4. Training Research and Futures Introduction 18. Training Mediators David A. Cruickshank 19. Considering Dispute Resolution Neil Gold 20. Conclusion: Dispute Resolution Futures Karl J. Mackie
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