Guided by a belief that good crisis communication theory should inform and improve practice, this book makes a wide range of theories utilized in crisis communication accessible to researchers, students, and practitioners.
Guided by a belief that good crisis communication theory should inform and improve practice, this book makes a wide range of theories utilized in crisis communication accessible to researchers, students, and practitioners.
Finn Frandsen is Professor of Corporate Communication and Crisis Management in the Department of Management, Aarhus University, Denmark. W. Timothy Coombs is an advisor for the Centre for Crisis and Risk Communications. His primary area of research and consulting is crisis communication. Winni Johansen is Professor of Corporate Communication and Crisis Management in the Department of Management, Aarhus University, Denmark.
Inhaltsangabe
Preface Chapter 1 Introduction to and Overview of Theory Risk Communication Section Chapter 2 Protective Action Decision Model Chapter 3 Social Amplification of Risk Chapter 4 Covello Chapter 5 Anger Activism Chapter 6 Extended Parallel Process Model Chapter 7 Warning Response Model Crisis Communication Section Chapter 8 Corporate Apologia Chapter 9 Image Restoration/Repair Theory Chapter 10 Situational Crisis Communication Theory Chapter 11 Stealing Thunder Chapter 12 Integrated Crisis Mapping Chapter 13 Threat Assessment Chapter 14 Social-Mediated Crisis Communication Chapter 15 Paracrisis Chapter 16 Rhetorical Arena Theory Chapter 17 Focusing Event Chapter 18 Crisis Exploitation General Theories Relevant to Crisis Communication Chapter 19 Stress Inoculation Theory Chapter 20 Communication Theory of Resilience Chapter 21 Concluding Remarks and Observations Index
Preface Chapter 1 Introduction to and Overview of Theory Risk Communication Section Chapter 2 Protective Action Decision Model Chapter 3 Social Amplification of Risk Chapter 4 Covello Chapter 5 Anger Activism Chapter 6 Extended Parallel Process Model Chapter 7 Warning Response Model Crisis Communication Section Chapter 8 Corporate Apologia Chapter 9 Image Restoration/Repair Theory Chapter 10 Situational Crisis Communication Theory Chapter 11 Stealing Thunder Chapter 12 Integrated Crisis Mapping Chapter 13 Threat Assessment Chapter 14 Social-Mediated Crisis Communication Chapter 15 Paracrisis Chapter 16 Rhetorical Arena Theory Chapter 17 Focusing Event Chapter 18 Crisis Exploitation General Theories Relevant to Crisis Communication Chapter 19 Stress Inoculation Theory Chapter 20 Communication Theory of Resilience Chapter 21 Concluding Remarks and Observations Index
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