Accountability in Social Services examines how-and why-social and human services programs can function even though they are monitored by written communication instead of face-to-face interaction. Author Jill Florence Lackey draws on her experience as a consultant for more than 50 social programs and as director of two nonprofit organizations to demonstrate the strong need for accountability mechanisms and more ethics-based leadership when running social service programs. This unique book walks you through the process of how "paper programs" emerge and operate, the monitoring mechanisms that…mehr
Accountability in Social Services examines how-and why-social and human services programs can function even though they are monitored by written communication instead of face-to-face interaction. Author Jill Florence Lackey draws on her experience as a consultant for more than 50 social programs and as director of two nonprofit organizations to demonstrate the strong need for accountability mechanisms and more ethics-based leadership when running social service programs. This unique book walks you through the process of how "paper programs" emerge and operate, the monitoring mechanisms that are-and aren't-in place during program operations, and recommendations to increase accountability in the social service delivery system.
Preface Acknowledgments Chapter 1. Introducing the Paper Program Chapter 2. Varieties of Paper Programs PAY: The Program in a Box The Programs on the Plains Initiative: The Plans to Plan The Stories Behind the Stories And the Story Does Not End Here Chapter 3. The Paper Coalitions REDUCE: The Stratified Coalition TeenHealth: The Coalition in the Dark Project-United-Are-We: A Coalition United in Name Only The Stories Behind the Stories But the Story Does Not End Here Chapter 4. The Paper Information Lines TeenHealth: The Media in the Dark REDUCE: The Media in the Artificial Light The Immigrant Gardens: The Blind Eye PC&C: The Stepford Staff The Story Behind the Stories But the Story Does Not End Here Chapter 5. The Other Side of the Page The Small Story: The Nondiscretionary Model The Big Story: Ethics-Based Leadership A Word About Good Leadership The Story Does Not End Here Chapter 6. The Role Evaluators Can Play, and Why We So Seldom Do The Ideal Circumstances for Effective Evaluation Practice Why Best Practices in Evaluation Rarely Occur Evaluation Feedback and Why It Is So Seldom Used And Yet Chapter 7. The Paper Program and the Future A Venue for Change Before Putting This Book Down References Index
Preface Acknowledgments Chapter 1. Introducing the Paper Program Chapter 2. Varieties of Paper Programs PAY: The Program in a Box The Programs on the Plains Initiative: The Plans to Plan The Stories Behind the Stories And the Story Does Not End Here Chapter 3. The Paper Coalitions REDUCE: The Stratified Coalition TeenHealth: The Coalition in the Dark Project-United-Are-We: A Coalition United in Name Only The Stories Behind the Stories But the Story Does Not End Here Chapter 4. The Paper Information Lines TeenHealth: The Media in the Dark REDUCE: The Media in the Artificial Light The Immigrant Gardens: The Blind Eye PC&C: The Stepford Staff The Story Behind the Stories But the Story Does Not End Here Chapter 5. The Other Side of the Page The Small Story: The Nondiscretionary Model The Big Story: Ethics-Based Leadership A Word About Good Leadership The Story Does Not End Here Chapter 6. The Role Evaluators Can Play, and Why We So Seldom Do The Ideal Circumstances for Effective Evaluation Practice Why Best Practices in Evaluation Rarely Occur Evaluation Feedback and Why It Is So Seldom Used And Yet Chapter 7. The Paper Program and the Future A Venue for Change Before Putting This Book Down References Index
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