Rethink management in criminal justice. Administration and Management in Criminal Justice: A Service Quality Approach, Third Edition emphasizes the proactive techniques for administration professionals by using a service quality lens to address administration and management concepts in all areas of the criminal justice system. Authors Jennifer M. Allen and Rajeev Sawhney encourage you to consider the importance of providing high-quality and effective criminal justice services. You will develop skills for responding to your customers—other criminal justice professionals, offenders, victims, and…mehr
Rethink management in criminal justice. Administration and Management in Criminal Justice: A Service Quality Approach, Third Edition emphasizes the proactive techniques for administration professionals by using a service quality lens to address administration and management concepts in all areas of the criminal justice system. Authors Jennifer M. Allen and Rajeev Sawhney encourage you to consider the importance of providing high-quality and effective criminal justice services. You will develop skills for responding to your customers—other criminal justice professionals, offenders, victims, and the community—and learn how to respond to changing environmental factors. You will also learn to critique your own views of what constitutes management in this service sector, all with the goal of improving the effectiveness of the criminal justice system. New to the Third Edition: Examinations of current concerns and management trends in criminal justice agencies make you aware of the types of issues you may face, such as workplace bullying, formal and informal leadership, inmate-staff relationships, fatal police shootings, and more. Increased discussions of a variety of important topics spark classroom debate around areas such as homeland security–era policing, procedural justice, key court personnel, and private security changes. Expanded coverage of technology in criminal justice helps you see how technology such as cybercrime, electronic monitoring and other uses of technology in probation and parole, body-worn cameras, and police drones have had an impact on the discipline. Updated Career Highlight boxes demonstrate the latest data for each career presented. More than half the book has been updated with new case studies to offer you current examples of theory being put into practice. Nine new In the News articles include topics such as Recent terrorist attacks Police shootings Funding for criminal justice agencies New technology, such as police drones and the use of GPS monitoring devices on sex offenders Cybercrime, cyberattacks, and identity theft Updated references, statistics, and data present you with the latest trends in criminal justice.
Jennifer M. Allen is a professor in the School of Criminal Justice at Nova Southeastern University and former department head of the Department of Criminal Justice at the University of North Georgia. She has worked with juveniles in detention, on probation, and with those victimized by abuse and neglect. Dr. Allen has served on advisory boards for Big Brother/Big Sister mentoring programs, Rainbow Children's Home, domestic violence/sexual assault programs, and teen courts. Dr. Allen has published in the areas of restorative justice, juvenile delinquency and justice, youth programming, police crime, and policing administration and ethics. She is also the coauthor of Criminal Justice Administration: A Service Quality Approach; The SAGE Guide to Writing in Criminal Justice; The SAGE Guide to Writing in Research Methods; The SAGE Guide to Writing in Corrections; and The SAGE Guide to Writing in Policing.
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Preface Acknowledgments Chapter 1: Defining Management and Organization Defining Management Identifying An Organization Leadership For-Profit and Nonprofit Organizations What Are Criminal Justice Organizations? Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 2: Open Versus Closed Systems Closed-System Models: The Classical Perspective Changing Face Of The Criminal Justice System-Need For A Learning Organization Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 3: Service Quality Approach The Role Of Services In An Economy Definition Of Service Characteristics Of Services Customer Involvement In The Criminal Justice System Defining Service Quality Measuring Service Quality Scope Of Service Quality In The Criminal Justice System Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources Note References And Suggested Readings Chapter 4: Environmental Influences Funding In Criminal Justice Technology In Criminal Justice Cultural And Demographic Issues Legal Pressures Unions Politics Media Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 5: Conflict, Power, And Ethical Issues Organizational Conflict Power Ethical Decision Making/Institutional Racism Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 6: Motivation Content/Needs Theories Process Theories Motivation And Performance Workplace Design To Promote Motivation Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 7: Leadership Leadership Versus Management Contingency Theories Of Leadership (Situational Leadership Models) Transactional Leadership Theory New Wave Of Change Leadership Theories Leadership As A Skill Leadership And The Criminal Justice System Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 8: Communication Definition Organizational Needs Fulfilled By Communication Interpersonal Communication Communication Channels Organizational Communication Technology Interface For Better Service Quality Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Note Chapter 9: Police Administration Brief History Of Policing Private Policing Policing Agencies Police Functions Organization And Structure Of Police Departments Community Policing: The Opportunity To Provide Quality Services Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 10: Courts The Court System Court Personnel Federal Court Organization Federal Court Design Theories Of Judicial Decision Making State Court Organization Specialty Courts Juvenile Courts Goals Of The Juvenile Court State Court Management Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 11: Probation And Parole Probation Parole Probation And Parole Officers The Structure Of Probation And Parole Issues Confronting Probation And Parole Adaptations Made In Probation And Parole To Meet Client And Community Needs Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 12: Prisons, Jails, And Detention Centers A Brief History Of Prisons In The United States Incarceration Rates Correctional Facilities At The Federal Level Correctional Facilities At The State Level Centralization Versus Decentralization In Prisons And Prison Systems Organizational Structure Of Prisons Correctional Facilities At The Local Level: Jails Jail Design Organizational Structure Of Jails Issues Confronting Correctional Centers Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 13: Private Security Management* Development Of Private Security Issues And Growth Of Private Security Crime Trends And Security The Aftermath Of September 11, 2001 Management Approaches Contract Versus Proprietary Services Differences In Private Security And Public Law Enforcement Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 14: Measuring Organizational Effectiveness And Service Quality Application Of Customer Orientation Theory To Enhance Service Quality Understanding The Dual Role Of Criminal Justice Services Using QFD: Incorporating The Voice Of The Customer In Improving Service Quality Designing Customer-Oriented Criminal Justice Services Tools To Build Quality In The Criminal Justice Service Delivery Process Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Appendix: Constructing QFD for Law Enforcement Services in Happymore Index About the Authors
Preface Acknowledgments Chapter 1: Defining Management and Organization Defining Management Identifying An Organization Leadership For-Profit and Nonprofit Organizations What Are Criminal Justice Organizations? Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 2: Open Versus Closed Systems Closed-System Models: The Classical Perspective Changing Face Of The Criminal Justice System-Need For A Learning Organization Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 3: Service Quality Approach The Role Of Services In An Economy Definition Of Service Characteristics Of Services Customer Involvement In The Criminal Justice System Defining Service Quality Measuring Service Quality Scope Of Service Quality In The Criminal Justice System Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources Note References And Suggested Readings Chapter 4: Environmental Influences Funding In Criminal Justice Technology In Criminal Justice Cultural And Demographic Issues Legal Pressures Unions Politics Media Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 5: Conflict, Power, And Ethical Issues Organizational Conflict Power Ethical Decision Making/Institutional Racism Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 6: Motivation Content/Needs Theories Process Theories Motivation And Performance Workplace Design To Promote Motivation Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 7: Leadership Leadership Versus Management Contingency Theories Of Leadership (Situational Leadership Models) Transactional Leadership Theory New Wave Of Change Leadership Theories Leadership As A Skill Leadership And The Criminal Justice System Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 8: Communication Definition Organizational Needs Fulfilled By Communication Interpersonal Communication Communication Channels Organizational Communication Technology Interface For Better Service Quality Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Note Chapter 9: Police Administration Brief History Of Policing Private Policing Policing Agencies Police Functions Organization And Structure Of Police Departments Community Policing: The Opportunity To Provide Quality Services Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 10: Courts The Court System Court Personnel Federal Court Organization Federal Court Design Theories Of Judicial Decision Making State Court Organization Specialty Courts Juvenile Courts Goals Of The Juvenile Court State Court Management Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 11: Probation And Parole Probation Parole Probation And Parole Officers The Structure Of Probation And Parole Issues Confronting Probation And Parole Adaptations Made In Probation And Parole To Meet Client And Community Needs Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 12: Prisons, Jails, And Detention Centers A Brief History Of Prisons In The United States Incarceration Rates Correctional Facilities At The Federal Level Correctional Facilities At The State Level Centralization Versus Decentralization In Prisons And Prison Systems Organizational Structure Of Prisons Correctional Facilities At The Local Level: Jails Jail Design Organizational Structure Of Jails Issues Confronting Correctional Centers Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 13: Private Security Management* Development Of Private Security Issues And Growth Of Private Security Crime Trends And Security The Aftermath Of September 11, 2001 Management Approaches Contract Versus Proprietary Services Differences In Private Security And Public Law Enforcement Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Chapter 14: Measuring Organizational Effectiveness And Service Quality Application Of Customer Orientation Theory To Enhance Service Quality Understanding The Dual Role Of Criminal Justice Services Using QFD: Incorporating The Voice Of The Customer In Improving Service Quality Designing Customer-Oriented Criminal Justice Services Tools To Build Quality In The Criminal Justice Service Delivery Process Chapter Summary Chapter Review Questions Case Study Questions For Discussion Additional Resources References And Suggested Readings Appendix: Constructing QFD for Law Enforcement Services in Happymore Index About the Authors
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