Airline Customer Experience

Digitalization in Passenger Services
Herausgeber: Dutta, Pushan Kumar; Bogrekci, Ismail; Ricciuti, Martin

• Gebundenes Buch

Produktbeschreibung

Airline Customer Experience: Digitalization in Passenger Services aims to show how digitalization is transforming the way the aviation industry operates, making it more efficient, profitable, and sustainable. It presents a nuanced and kaleidoscopic view, which will be at once familiar and illuminating to readers.

Produktdetails

• Verlag: Routledge
• Seitenzahl: 386
• Erscheinungstermin: 26. August 2025
• Englisch
• Abmessung: 250mm x 175mm x 25mm
• Gewicht: 844g
• ISBN-13: 9781041037378
• ISBN-10: 1041037376
• Artikelnr.: 74714716

Autorenporträt

Pushan Kumar Dutta is an Associate Professor at Amity University Kolkata where he teaches and conducts research in the School of Engineering and Technology. Martin Ricciuti is an aviation business management expert based in Kansas City, USA. Ismail Bogrekci is a Professor at Aydin Adnan Menderes University, Turkey, and has a background in robotics, automation, and drones. Sumeet Suseelan is an aviation industry expert and published author with over 15 years of experience spanning airlines, academia, and entrepreneurship.

Inhaltsangabe

Preface
Contributors
Chapter 1. Passenger-Centric Aviation: The Role of Digitalization from Booking to Boarding
Chapter 2. Digital Savvy Passengers: Redefining Travel Experiences Through AI
Automation
and Hyper-Personalization
Chapter 3. Expectations and Elevated Experiences of the Digital-Savvy Passenger in the Modern Aviation Industry
Chapter 4. The Role of Mobile Applications in Streamlining Passenger Services and Engagement
Chapter 5. Telemedicine Solutions for Passenger and Crew Health in Aviation
Chapter 6. Performance Optimization in Aviation: A Digital Approach
Chapter 7. Revolutionizing Passenger Services: Smart Cabin Technologies
Chapter 8. Generative AI in Aviation: Transforming Passenger Experience and Operational Efficiency with Ethical AI
Chapter 9. Real-Time Flight Tracking: Transforming Disruption Management and Passenger Experience
Chapter 10. Data-Driven Catering: Reducing Food Waste and Maximizing Profits
Chapter 11. Driving In-Flight Sales: Factors Influencing Passenger Purchase Decisions
Chapter 12. Understanding Turnover in Aviation: The Role of Extrinsic Motivators
Chapter 13. Retaining Aviation Talent: Motivational Strategies for Employee Engagement
Chapter 14. Work-Life Balance Strategies for 24/7 Airport Ground Staff Operations
Chapter 15. Cybersecurity in Aviation: Navigating Privacy and Legal Challenges
Chapter 16. In-Flight Telemedicine: Ensuring Health and Safety Onboard
Chapter 17. Redefining Airline Loyalty Programs in the Digital Age
Chapter 18. The Design and Delivery of Aviation English Courses: Teachers' Experiences and Practices
Chapter 19. The Impact of Artificial Intelligence on Future Sustainable Aviation
Chapter 20. Methods for Fuel Efficiency: Leading towards Sustainable Aviation
Chapter 21. Aviation Laws in the Era of Artificial Intelligence
Index