Automated Agencies offers the definitive account of how the government uses automation, such as chatbots, virtual assistants, and other online tools, to explain the law to the public. It is an ideal resource for legal scholars, policymakers, and students who study administrative law and artificial intelligence and the law.
Automated Agencies offers the definitive account of how the government uses automation, such as chatbots, virtual assistants, and other online tools, to explain the law to the public. It is an ideal resource for legal scholars, policymakers, and students who study administrative law and artificial intelligence and the law.
Joshua D. Blank is Professor of Law at the University of California, Irvine School of Law. His scholarship focuses on tax administration and compliance, taxpayer privacy and tax transparency, and administrative agency communication.
Inhaltsangabe
Introduction 1. The rise of automated customer service 2. Automated legal guidance 3. Simplexity. the law in plain language 4. Simplexity in automated legal guidance 5. View from the inside. Interviews with federal agency officials 6. How automated legal guidance helps agencies and the public 7. The hidden costs of automated legal guidance 8. The democracy deficit 9. How should automated legal guidance evolve? 10. The future of agency communications Conclusion.
Introduction 1. The rise of automated customer service 2. Automated legal guidance 3. Simplexity. the law in plain language 4. Simplexity in automated legal guidance 5. View from the inside. Interviews with federal agency officials 6. How automated legal guidance helps agencies and the public 7. The hidden costs of automated legal guidance 8. The democracy deficit 9. How should automated legal guidance evolve? 10. The future of agency communications Conclusion.
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