This book will help you  communicate clearly, help you learn, help you connect, help you be better. At the heart of its innovation is the belief that we can "self-coach" ourselves to become better communicators.
This book will help you  communicate clearly, help you learn, help you connect, help you be better. At the heart of its innovation is the belief that we can "self-coach" ourselves to become better communicators.
Jim Knight is an award-winning training and development veteran and culture catalyst who speaks on a variety of interactive topics, including programs on organizational culture, differentiated service, building rock star teams and leadership. During Jim's twenty-one-year career with HardRock International, his creativity and success garnered his team several industry awards for cutting-edge print, video, e-learning and instructor-led concepts.He was also recognized by Training magazine as representing one of the Training Top 125 companies in the world, across all industries, and has since been featured in Entrepreneur magazine, Inc. magazine, Forbes magazine and Fox Small Business News.With a music degree in Vocal Performance and Education, a six-year stint as a public middle school teacher and his two decades with the Hard Rock brand, Jim uses all of his experience and expertise-as a keynote speaker, podcaster, book marketer and author-to assist leaders of all levels and industries develop their skills and amp up business results.Jim released his widely praised first book, Culture That Rocks, in 2014. It is now in its second edition- and is the impetus for Service That Rocks, book two in the Culture That Rocks series.Jim also discusses life-changing leadership advice and best practices with influential guests on Thoughts That Rock, the free weekly edu-taining podcast that he co-hosts with Brant Menswar. To contact Jim Knight, you can reach him at:ServiceThatRocksBook.com JimKnightSpeaker @KnightSpeaker
Inhaltsangabe
Preface Acknowledgments About the Author Chapter 1: Radical Brokenness and Better Conversations Chapter 2: The Better Conversations Beliefs Chapter 3: Listening With Empathy Chapter 4: Fostering Dialogue Chapter 5: Asking Better Questions Chapter 6: Connecting Chapter 7: Finding Common Ground Chapter 8: Redirecting Toxic Words and Emotions Chapter 9: Building Trust References Study Participants Index
Preface Acknowledgments About the Author Chapter 1: Radical Brokenness and Better Conversations Chapter 2: The Better Conversations Beliefs Chapter 3: Listening With Empathy Chapter 4: Fostering Dialogue Chapter 5: Asking Better Questions Chapter 6: Connecting Chapter 7: Finding Common Ground Chapter 8: Redirecting Toxic Words and Emotions Chapter 9: Building Trust References Study Participants Index
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