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BPM or Business Process Management represents a way of managing organisations that is totally customer-oriented. Managing by processes allows the company to be more responsive to change, freeing it from departmental barriers. This method makes it possible to manage tasks in a standardised way, from start to finish, from the relationship with the supplier to the relationship with the end customer. The objective is to implement a total quality system in the process and to improve those activities that require it. This allows the added value generated by the continuous improvement of the process to be passed on directly to the customer.