Paul Bate (Director, Centre for the Study of Organizational Change,, Glenn Robert

Bringing User Experience to Healthcare Improvement

The Concepts, Methods and Practices of Experience-Based Design

• Broschiertes Buch

Produktbeschreibung

This work includes a foreword by lynne Maher

Produktdetails

• Verlag: Taylor & Francis Ltd
• Seitenzahl: 222
• Erscheinungstermin: 20. März 2007
• Englisch
• Abmessung: 244mm x 170mm x 12mm
• Gewicht: 402g
• ISBN-13: 9781846191763
• ISBN-10: 1846191769
• Artikelnr.: 33673810

Autorenporträt

Paul Bate, Glenn Robert

Inhaltsangabe

Bringing the user experience to health care. Concepts: A quiet revolution
in design. So what's different? The intellectual roots of experience
design. Methods: Becoming a disciple of experience. Using stories and
storytelling to reveal the users'-eye view of the landscape. Patterns-based
design: the concept of 'design principles'. Experience-based design: tools
for diagnosis and intervention. Practices: The 'how of experience-based
design: a case study for practitioners. Evaluating patient experience and
experience-based design (and a brief word about patient satisfaction
surveys ...). Future directions for experience-based design and
user-centred improvement and innovation.