It is a startling and somewhat disturbing fact that social work researchers-as well as research psychiatrists and psychologists-have rarely explored the treatment situation from the standpoint of the client
It is a startling and somewhat disturbing fact that social work researchers-as well as research psychiatrists and psychologists-have rarely explored the treatment situation from the standpoint of the client
Foreword by Patricia Daniel, formerly Casework Consultant, Family Welfare Association Acknowledgements 1. The neglected client 2. The nature of the study Towards the meeting of client and agency 3. The inadequacy of informal resources 4. The role of referral agents Clients seeking help with interpersonal problems 5. Dissatisfied clients 6. Satisfied clients Clients seeking help with material problems 7. The reluctance to seek material help 8. Satisfied clients 9. Dissatisfied clients 10. Towards more effective casework service Appendices 1. Sample letter to client from Family Welfare Association 2. Previous helpers as a frame of reference for appraising the worker 3. The non-assimilation of professional norms 4. Mrs Mountford Notes Index
Foreword by Patricia Daniel, formerly Casework Consultant, Family Welfare Association Acknowledgements 1. The neglected client 2. The nature of the study Towards the meeting of client and agency 3. The inadequacy of informal resources 4. The role of referral agents Clients seeking help with interpersonal problems 5. Dissatisfied clients 6. Satisfied clients Clients seeking help with material problems 7. The reluctance to seek material help 8. Satisfied clients 9. Dissatisfied clients 10. Towards more effective casework service Appendices 1. Sample letter to client from Family Welfare Association 2. Previous helpers as a frame of reference for appraising the worker 3. The non-assimilation of professional norms 4. Mrs Mountford Notes Index
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