Collaborative Business Design - Johnson, Brian; de Rouw, Leon-Paul
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Only by understanding IT-driven business services and anchoring them in a service design statement (SDS) can enterprises translate business needs into IT-intensive business services. In Collaborative Business Design - Improving and innovating the design of IT-driven business services, Brian Johnson and Léon-Paul de Rouw comprehensively explain how to use business service design (BSD) to formulate an effective SDS that will help business and IT cooperate to create robust, efficient services that support business requirements. Product overview Collaborative Business Design delves into the inner…mehr

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Produktbeschreibung
Only by understanding IT-driven business services and anchoring them in a service design statement (SDS) can enterprises translate business needs into IT-intensive business services. In Collaborative Business Design - Improving and innovating the design of IT-driven business services, Brian Johnson and Léon-Paul de Rouw comprehensively explain how to use business service design (BSD) to formulate an effective SDS that will help business and IT cooperate to create robust, efficient services that support business requirements. Product overview Collaborative Business Design delves into the inner workings of services, with the aim of making sure that each side - business and IT - understands the other's needs and drivers so that services can deliver what is required, expected and promised throughout their lifecycle. It: Examines the gap in understanding between IT and business. Introduces BSD - an analytic approach to understanding the characteristics of IT-driven business services. Provides an overview of the components and characteristics of IT-driven business services. Considers the different parts of the BSD and SDS. Offers insight into the design of IT-driven business services using BSD. Discusses practical consequences for business transformation to continuously define, develop and improve services that customers want to use. Full of useful diagrams and examples (and quotations from an unusual range of sources including Star Trek, Mick Jagger and Oscar Wilde), Collaborative Business Design explains how to guide the development, building, programme management, and maintenance of IT-driven business services. Introducing business service design (BSD) BSD is a simple approach to designing the overarching architecture of any IT-driven business service. It merges the pragmatism and logic of the UK Government Gateway method with service blueprinting and the stakeholder approach to gaining consensus. BSD is not an architecture for software development or for technology support - it complements existing frameworks such as TOGAF, IT4IT, BiSL® Next and ITIL® by focusing on business architecture, a subject rarely discussed before designing an IT-intensive, complex business service. Who should read this book This book is intended for anyone responsible for designing and implementing IT-driven services, or who is involved in their operation. This includes everyone on both sides of supply and demand, including: Internal and external service providers, such as service managers, contract managers, bid managers, lead architects, requirement analysts Business, financial, sales, marketing and operations managers who are responsible for output and outcome Sales and product managers who need to present and improve service offerings Developers who need to develop new and improved services Contract managers and those responsible for purchasing Consultants, strategists, business managers, business process owners, business architects, business information managers, chief information officers, information systems owners and information architects About the authors Brian Johnson has published more than 30 books, including over a dozen official titles in the IT Infrastructure Library (ITIL), many of which are used worldwide. He designed and led the programme for ITIL version 2. Léon-Paul de Rouw studied technical management and organisation sociology. He worked for several years as a consultant and researcher in the private sector.
Autorenporträt
Brian Johnson is an American Author and poet from rural Oklahoma. He has served in multiple areas as both a deputy sheriff, a local police officer, and a deputy jailer over the course of his extensive law enforcement career.Brian began writing poetry his sophomore year of high school and his first published poem was included in the International Library of Poetry's Best Poems and Poets of 2007.Brian continued authoring poems until he wrote his first song in 2011 'Praise Your Name', followed by another song in 2011 'If I Could Take It All Back', and one in 2012 'That Holy Mountain. He recorded all three songs with the help of his close friend and worship team leader using their church's sound system and instruments.Those songs can be heard on Soundcloud under Brian's then stage name: Obadiah_Jay.Brian also began writing his manuscript in 2011 titled 'Physical Situations of a Spiritual Life which was a compilation of his poems and songs, as well as articles he had written over the years.Brian created a podcast, in 2019, titled 'A Brian Johnson Experience' on anchor.fm, now Spotify. The podcast ran for 19 episodes over the course of 5 months.Physical Situations of a Spiritual Life was added as a bonus feature to his memoir 'That Bastard: From Fatherless to Fatherhood, which was published in November of 2023.Brian and his wife, Makenzie, have been married for over a decade and they have been blessed with three children: Jordan, Landon, and Novalee.All honor and glory to God.