Diana Williams

Communication Skills in Practice

A Practical Guide for Health Professionals

• Broschiertes Buch

Produktbeschreibung

Recent changes in the health service - such as the patients charter and the market forces principle - have highlighted the need for the health professional to have effective communication skills in order to maintain a high quality of service to the client. This book will meet the demands brought about by the changes in role from the student to practitioner through to managerial responsibilities. Offering practical advice and guidance, it shows how to develop communication skills for the health professional. The book is intended for speech therapists; health visitors; general practitioners; physiotherapists; occupational therapists and other professionals who provide health care.

Produktdetails

• Verlag: Jessica Kingsley Publishers
• Seitenzahl: 336
• Erscheinungstermin: 1. Februar 1997
• Englisch
• Abmessung: 156mm x 233mm x 24mm
• Gewicht: 640g
• ISBN-13: 9781853022326
• ISBN-10: 1853022322
• Artikelnr.: 21468197

Autorenporträt

Diana Williams is a full-time lecturer at The Central School of Speech and Drama. She teaches on the MA in Human Communication and is coordinator for continuing education programmes.

Inhaltsangabe

Section One: Communication Skills - A Definition; non-verbal communication: proximity
eye-contact and eye-gaze
facial expression
gesture
body posture
head movements. Para-linguistic features of communication: tone of voice
quality of voice
volume
intonation and pitch
rate of speech
conversational oil (e.g..mm
er). Verbal communication: what makes a good verbal communicator? Advanced verbal skills relevant to professionals. Section Two: Interviewing; purpose of interviews
scene setting
gathering information
involving the interviewee
completing the interview
dealing with difficult situations
working with interpreters. Interviewing skills in context: clinical
appraisal/disciplinary
recruitment and media. Section Three: Professional Meetings; preparation
communication roles
presenting self. Meetings skills in context: business meeting
multidisciplinary
case conference and committees/working parties. Section Four: Presentations; preparation
establishing rapport with the audience
effective use of voice
delivering content
using non-verbal communication and effective use of audio visual aids. Presentation skills in context: client/carer workshops
presentations to other professionals
lectures
selling your service and presenting your research