Explores the inevitable presence of conflict in our lives and the role good communication plays in managing conflict to cultivate a healthier, happier existence. The book explores the ways in which we process and act on conflict, as well as how we can leverage a deeper understanding of our own thoughts and behaviors to reduce conflict in our lives.
Explores the inevitable presence of conflict in our lives and the role good communication plays in managing conflict to cultivate a healthier, happier existence. The book explores the ways in which we process and act on conflict, as well as how we can leverage a deeper understanding of our own thoughts and behaviors to reduce conflict in our lives.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Fred E. Jandt is one of the first scholars to introduce the study of conflict to the communication discipline with his text Conflict Resolution through Communication. He received his doctorate in communication from Bowling Green State University and has studied and taught courses in intercultural communication, conflict and communication, and mediation and dispute resolution for more than 40 years. He is also the author of Win-Win Negotiating: Turning Conflict into Agreement and coauthor of Constructive Conflict Management: Asia-Pacific Case with Paul B. Pedersen.
Inhaltsangabe
Chapter 1: Conflict in Our Lives Popular Attitudes about Conflict The Academic Study of Conflict Learning New Conflict Management Skills Listening and Empathy Chapter 2: Power and Conflict Styles Definitions of Power Applied to Conflict Western Conflict Styles Non-Western Conflict Styles Conflict Coaching Chapter 3: Deconstructing Conflicts Data Sources for Systematic Analysis Two Methods of Conflict Analysis Change-Oriented Conflict Analysis Sample Conflict Analysis Chapter 4: Culture and Conflict The Concept of Culture Individualism and Collectivism High- and Low-Context Cultures The Concept of Face Intercultural Conflict Chapter 5: Negotiating Skills and Resolving Conflicts With Others Negotiation Strategies Negotiation Tactics Negotiation Skills Negotiation Ethics Cultural Issues Conflict Coaching Chapter 6: Dealing With Anger, Aggression, and Bullying Anger Aggression Bullying Chapter 7: Mediation Skills Development of Mediation Mediation in Indigenous Societies Styles of Mediation Conducting a Facilitative Mediation Mediation Ethics Applying Mediation Skills Chapter 8: Online Dispute Resolution Limitations of Online Dispute Resolution Advantages of Online Dispute Resolution The Process of Online Dispute Resolution Closed-Circuit Television Telephone Social Media Chapter 9: Apologies, Forgiveness, and Reconciliation Apologies Forgiveness Reconciliation Justice Chapter 10: Conflict in Organizations and Families Workplace Conflict Family Conflict Narrative Mediation
Chapter 1: Conflict in Our Lives Popular Attitudes about Conflict The Academic Study of Conflict Learning New Conflict Management Skills Listening and Empathy Chapter 2: Power and Conflict Styles Definitions of Power Applied to Conflict Western Conflict Styles Non-Western Conflict Styles Conflict Coaching Chapter 3: Deconstructing Conflicts Data Sources for Systematic Analysis Two Methods of Conflict Analysis Change-Oriented Conflict Analysis Sample Conflict Analysis Chapter 4: Culture and Conflict The Concept of Culture Individualism and Collectivism High- and Low-Context Cultures The Concept of Face Intercultural Conflict Chapter 5: Negotiating Skills and Resolving Conflicts With Others Negotiation Strategies Negotiation Tactics Negotiation Skills Negotiation Ethics Cultural Issues Conflict Coaching Chapter 6: Dealing With Anger, Aggression, and Bullying Anger Aggression Bullying Chapter 7: Mediation Skills Development of Mediation Mediation in Indigenous Societies Styles of Mediation Conducting a Facilitative Mediation Mediation Ethics Applying Mediation Skills Chapter 8: Online Dispute Resolution Limitations of Online Dispute Resolution Advantages of Online Dispute Resolution The Process of Online Dispute Resolution Closed-Circuit Television Telephone Social Media Chapter 9: Apologies, Forgiveness, and Reconciliation Apologies Forgiveness Reconciliation Justice Chapter 10: Conflict in Organizations and Families Workplace Conflict Family Conflict Narrative Mediation
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