Conflict and Hostility in Hotels, Restaurants, and Bars

Herausgeber: Lashley, Conrad

• Broschiertes Buch

Produktbeschreibung

This book critically explores conflict and hostility in a range of hospitality settings and from a broad stakeholder perspective.

Produktdetails

• Verlag: Routledge
• Seitenzahl: 230
• Erscheinungstermin: 27. Oktober 2025
• Englisch
• Abmessung: 234mm x 156mm x 13mm
• Gewicht: 357g
• ISBN-13: 9781032427331
• ISBN-10: 1032427337
• Artikelnr.: 75429112

Autorenporträt

Conrad Lashley is a former Professor and Editor Emeritus of Hospitality & Society. He was previously Professor in Hospitality Studies in the Academy of International Hospitality Research in the Netherlands.

Inhaltsangabe

Chapter 1
Conflict theory: principles and forms Chapter 2
Labour conflict situations in the tourism and hospitality industry Chapter 3
Does power corrupt? Exploring dysfunctional leadership Chapter 4
Hospitality and hostility Chapter 5
Trust and fear: The unknown but useful Other
Uber, in Brazil Chapter 6
Conflict and hostility in gastronomic establishments: a view of the LGBTQ+ community Chapter 7
Conflict between stakeholders Chapter 8
Employer engagement with human trafficking Chapter 9
The effect of employer branding on job seeking intention: Insights from hospitality students Chapter 10
Tall poppy syndrome Chapter 11
Dealing with complaining customers Chapter 12
Conflict by the state over alcohol sales
legal requirements and social expectations Chapter 13
Tourists Go Home! Exploring conflicts between residents and visitors