Preface Acknowledgements Introduction What's the good of it? (It's not about the cheese) How the book is organized Part One:The Essential Components of Effective Human Interactions Chapter 1: Listening: "tuning in" Key conditions in active listening Developing active listening skills Chapter 2: Responding The overarching condition of respect Selecting appropriate responses Paraphrasing End notes One final word Chapter 3: The art of the question Questions that should be avoided More productive questions Turning questions into statements of inquiry The well-orchestrated discussion Conclusion Chapter 4: Once more with feeling Conclusion Chapter 5: Caveats: When the divide is too great Part Two Chapter 6: Introduction to the skill development materials Chapter 7: Introduction to facilitative interactions: Task 1 Studying the conversations Thinking about conversations #1 Thinking about conversation #2 Thinking about conversation #3 Thinking about conversation #4 Reflecting on interpersonal facilitative responding Conclusion Figure 1: Analyzing Responses in Human Discourse Chapter 8: Practice in choosing appropriate responses Practice task Self-evaluation of your responses Conclusion Chapter 9: Practice in attending and responding with respect (encore) Task Self-evaluation of your responses Conclusion Chapter 10: Creating your own scenario Self-evaluation of your conversation Conclusion Chapter 11: One-on one practice in attending and responding with respect (A) Pre-conditions Task Conclusion Chapter 12: One-on-one practice in attending and responding with respect (B) Points to remember in interpersonal discussions Pre-conditions Task Conclusion Chapter 13: Practice in attending and responding (Encore) Conclusion Chapter 14: Using effective interpersonal skills in real situations Chapter 15: Last Words Just one more thing Bibliography
Preface Acknowledgements Introduction What's the good of it? (It's not about the cheese) How the book is organized Part One:The Essential Components of Effective Human Interactions Chapter 1: Listening: "tuning in" Key conditions in active listening Developing active listening skills Chapter 2: Responding The overarching condition of respect Selecting appropriate responses Paraphrasing End notes One final word Chapter 3: The art of the question Questions that should be avoided More productive questions Turning questions into statements of inquiry The well-orchestrated discussion Conclusion Chapter 4: Once more with feeling Conclusion Chapter 5: Caveats: When the divide is too great Part Two Chapter 6: Introduction to the skill development materials Chapter 7: Introduction to facilitative interactions: Task 1 Studying the conversations Thinking about conversations #1 Thinking about conversation #2 Thinking about conversation #3 Thinking about conversation #4 Reflecting on interpersonal facilitative responding Conclusion Figure 1: Analyzing Responses in Human Discourse Chapter 8: Practice in choosing appropriate responses Practice task Self-evaluation of your responses Conclusion Chapter 9: Practice in attending and responding with respect (encore) Task Self-evaluation of your responses Conclusion Chapter 10: Creating your own scenario Self-evaluation of your conversation Conclusion Chapter 11: One-on one practice in attending and responding with respect (A) Pre-conditions Task Conclusion Chapter 12: One-on-one practice in attending and responding with respect (B) Points to remember in interpersonal discussions Pre-conditions Task Conclusion Chapter 13: Practice in attending and responding (Encore) Conclusion Chapter 14: Using effective interpersonal skills in real situations Chapter 15: Last Words Just one more thing Bibliography
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