Creating Great Visitor Experiences: A Guide for Museum Professionals will help museums define their service, hire and train a dynamic frontline team, and spread a culture of service throughout their institution.
Creating Great Visitor Experiences: A Guide for Museum Professionals will help museums define their service, hire and train a dynamic frontline team, and spread a culture of service throughout their institution.
Foreword by Dr. Erik Neil, Director of the Chrysler Museum of Art Chapter 1: Focus on the Visitor Experience Chapter 2: Understanding Museum Visitors and the Impact of the Visitor Experience Chapter 3: Learning About Your Visitors Chapter 4: Visitor Mapping: Charting Visitor Routes Through Your Institution Chapter 5: Start with the Basics: Making the Museum Itself Welcoming Chapter 6: Articulating What Service Means to You Chapter 7: Determining the Structure of Your Front-Line Team Chapter 8: Merging Security and Service Chapter 9: Hiring Your Dream Team Chapter 10: Training to Develop a Dynamic Service Team Chapter 11: Building Strong Morale and a Professional Front-Line Team Chapter 12: Developing a Culture of Service Throughout the Museum About the Author
Foreword by Dr. Erik Neil, Director of the Chrysler Museum of Art Chapter 1: Focus on the Visitor Experience Chapter 2: Understanding Museum Visitors and the Impact of the Visitor Experience Chapter 3: Learning About Your Visitors Chapter 4: Visitor Mapping: Charting Visitor Routes Through Your Institution Chapter 5: Start with the Basics: Making the Museum Itself Welcoming Chapter 6: Articulating What Service Means to You Chapter 7: Determining the Structure of Your Front-Line Team Chapter 8: Merging Security and Service Chapter 9: Hiring Your Dream Team Chapter 10: Training to Develop a Dynamic Service Team Chapter 11: Building Strong Morale and a Professional Front-Line Team Chapter 12: Developing a Culture of Service Throughout the Museum About the Author
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