Andere Kunden interessierten sich auch für
![Sales Enablement]( "Sales Enablement")
Sales Enablement34,99 €![Customer Value-centered Management]( "Customer Value-centered Management")
Customer Value-centered Management60,99 €![The Post-Pandemic Business Playbook]( "The Post-Pandemic Business Playbook")
The Post-Pandemic Business Playbook27,99 €![The Post-Pandemic Business Playbook]( "The Post-Pandemic Business Playbook")
The Post-Pandemic Business Playbook27,99 €![Customer-Centricity in Organized Retailing]( "Customer-Centricity in Organized Retailing")
Customer-Centricity in Organized Retailing65,99 €![Multisensory in Stationary Retail]( "Multisensory in Stationary Retail")
Multisensory in Stationary Retail57,99 €![Customer Centricity. Kundenorientierung im Marketing 4.0]( "Customer Centricity. Kundenorientierung im Marketing 4.0")
Customer Centricity. Kundenorientierung im Marketing 4.017,95 €
This book demonstrates why companies must establish and maintain a new customer-committed culture and how this transformation can be achieved.
A unique customer experience has never been as critical to success as it is today. Many companies are therefore focusing on customer-oriented processes and the collection of valuable customer data. However, customers are more than just the sum of their data. Special brand experiences and genuine wow moments almost always arise from empathy, a personal touch, or the famous extra mile that employees go for their customers. Mathias Weber vividly illustrates how genuine customer commitment can be achieved in companies and provides the essential tools and measures, along with insights into concrete case studies.
A unique customer experience has never been as critical to success as it is today. Many companies are therefore focusing on customer-oriented processes and the collection of valuable customer data. However, customers are more than just the sum of their data. Special brand experiences and genuine wow moments almost always arise from empathy, a personal touch, or the famous extra mile that employees go for their customers. Mathias Weber vividly illustrates how genuine customer commitment can be achieved in companies and provides the essential tools and measures, along with insights into concrete case studies.