Catherine Mattiske

Customer Service Excellence

Delighting your customers and your manager

• Broschiertes Buch

Produktbeschreibung

Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals.Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles.In a selling situation this Learning Short-take helps to uncover customer needs and sell the value of the produce on benefits rather than just price. In a customer service environment this Learning Short-take helps to listen to the voice of the customer, responding to their stated needs and uncovering their unstated needs.The book includes free downloadable job aids and tools.

Produktdetails

• Verlag: TPC - The Performance Company
• 2nd Edition
• Seitenzahl: 102
• Erscheinungstermin: 1. Januar 2014
• Englisch
• Abmessung: 216mm x 140mm x 7mm
• Gewicht: 202g
• ISBN-13: 9781921547270
• ISBN-10: 1921547278
• Artikelnr.: 40212873

Autorenporträt

Global business educator and author, Catherine Mattiske, is the founder of TPC - The Performance Company, a leading training and consulting organization that has worked with Fortune 100 companies worldwide. Established in 1994, TPC has offices in Sydney, Los Angeles, New York, London, Singapore, and Basel (Switzerland). Catherine is the author of more than 30 books, including the Learning Short-take® series and "Unlock Inner Genius: Power Your Path to Extraordinary Success". Discover your team's Genius Quotient at thegeniusquotient.com.