Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He regularly contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for The Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals.
Inhaltsangabe
Chapter 01: A short course in human relations; Chapter 02: The seven classic difficult types; Chapter 03: Dealing with difficult bosses; Chapter 04: Dealing with difficult colleagues; Chapter 05: Dealing with difficult staff; Chapter 06: Massaging the egoist; Chapter 07: Handling aggressive people; Chapter 08: Dealing with laziness; Chapter 09: Beating the bullies at their own game; Chapter 10: Moaners, groaners and critics; Chapter 11: Perfectionists can be a pain; Chapter 12: Manipulating the manipulators; Chapter 13: Morale, attitude and how was it for you?; Chapter 14: Fault finders and nit pickers; Chapter 15: Gossip: a bush fire you can do without; Chapter 16: The customer is always right really?; Chapter 17: Complaints: we love them; Chapter 18: e difficult@yourplace; Chapter 19: Social networking; Chapter 20: If things don't change they'll stay the same; Chapter 21: A fast track guide to conflict and how to handle it; Chapter 22: And, finally, finally.
Chapter 01: A short course in human relations; Chapter 02: The seven classic difficult types; Chapter 03: Dealing with difficult bosses; Chapter 04: Dealing with difficult colleagues; Chapter 05: Dealing with difficult staff; Chapter 06: Massaging the egoist; Chapter 07: Handling aggressive people; Chapter 08: Dealing with laziness; Chapter 09: Beating the bullies at their own game; Chapter 10: Moaners, groaners and critics; Chapter 11: Perfectionists can be a pain; Chapter 12: Manipulating the manipulators; Chapter 13: Morale, attitude and how was it for you?; Chapter 14: Fault finders and nit pickers; Chapter 15: Gossip: a bush fire you can do without; Chapter 16: The customer is always right really?; Chapter 17: Complaints: we love them; Chapter 18: e difficult@yourplace; Chapter 19: Social networking; Chapter 20: If things don't change they'll stay the same; Chapter 21: A fast track guide to conflict and how to handle it; Chapter 22: And, finally, finally.
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