Designing Museum Experiences is a how-to book for creating visitor-centered museums that emotionally and intellectually connect with museum visitors, stakeholders, and donors.
Designing Museum Experiences is a how-to book for creating visitor-centered museums that emotionally and intellectually connect with museum visitors, stakeholders, and donors.
Acknowledgments Preface Foreword Part I. Shifting to the Visitor (Why) 1. A Changing Landscape 2. Shifting to the Visitor's Perspective 3. From Object to Narrative Part II. The Museum Visitor (Who) 4. Personas, Diversity, and Possibilities for Behavioral Change 5. Design Thinking and Emotional Design 6. Customer-Experience Methodologies 7. Applying Customer-Experience Tools to the Museum 8. The Museum Visitor's Journey Part III. Supporting the Museum Visitor Experience (How) 9. Museums, Politics, and Culture 10. Placemaking: Museums and the Community 11. Using Data to Create a Unified Visitor Experience 12. The Museum as a Hospitality Business Part IV. The Future of Museum Experiences (When) 13. Emerging Technologies and the Museum Visitor Experience 14. The Future of Museums Part V. The Museum Visitor Experience Toolbox Resources Bibliography Index
Acknowledgments Preface Foreword Part I. Shifting to the Visitor (Why) 1. A Changing Landscape 2. Shifting to the Visitor's Perspective 3. From Object to Narrative Part II. The Museum Visitor (Who) 4. Personas, Diversity, and Possibilities for Behavioral Change 5. Design Thinking and Emotional Design 6. Customer-Experience Methodologies 7. Applying Customer-Experience Tools to the Museum 8. The Museum Visitor's Journey Part III. Supporting the Museum Visitor Experience (How) 9. Museums, Politics, and Culture 10. Placemaking: Museums and the Community 11. Using Data to Create a Unified Visitor Experience 12. The Museum as a Hospitality Business Part IV. The Future of Museum Experiences (When) 13. Emerging Technologies and the Museum Visitor Experience 14. The Future of Museums Part V. The Museum Visitor Experience Toolbox Resources Bibliography Index
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