Designing Performance Measurement Systems - Franceschini, Fiorenzo;Galetto, Maurizio;Maisano, Domenico
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Given our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effects, which can modify organizational behavior and influence key decisions - even to the point that organizations themselves tend to become what they measure!
Selecting the right performance indicators is hardly a simple undertaking. This book describes in detail the main characteristics of…mehr

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Produktbeschreibung
Given our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effects, which can modify organizational behavior and influence key decisions - even to the point that organizations themselves tend to become what they measure!

Selecting the right performance indicators is hardly a simple undertaking. This book describes in detail the main characteristics of performance measurement systems and summarizes practical methods for defining KPIs, combining theoretical and practical aspects. These descriptions are supported by a wealth of practical examples. The book is intended for all academics, professionals and consultants involved in the analysis and management of KPIs.

Autorenporträt
Fiorenzo Franceschini is a full professor of quality engineering at the Department of Management and Production Engineering (DIGEP), Politecnico di Torino (Italy). He has co-authored seven books, more than two hundred papers in international journals and conference proceedings, and two patent applications. His research interests are in the fields of quality engineering, manufacturing servitization and performance measurement systems. He is a member of the American Society for Quality (ASQ), the global leader in quality improvement and standards. Domenico A. Maisano Ph.D. is an associate professor of quality engineering at the Department of Management and Production Engineering (DIGEP), Politecnico di Torino (Italy). He has co-authored three books, more than one hundred papers in international journals and conference proceedings, and three patent applications. His main scientific interests are in the fields of quality engineering, performance metrics and industrial metrology. Luca Mastrogiacomo Ph.D. is an associate professor of quality engineering at the Department of Management and Production Engineering (DIGEP), Politecnico di Torino (Italy). He has co-authored two books, more than one hundred publications in international journals and conference proceedings, and three patent applications. His research interests are in the fields of quality engineering, collaborative robotics and manufacturing servitization.