Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field offer numerous reports and theory about the evolution of this new approach to answering reference questions. This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find this book helpful to enhance their library and electronic reference expertise.…mehr
Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field offer numerous reports and theory about the evolution of this new approach to answering reference questions. This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find this book helpful to enhance their library and electronic reference expertise.
* Preface * INTRODUCTION TO PART I * Digital Reference: An Overview * POINTS OF VIEW * Virtually Yours: Thoughts on Where We Have Been and Where We Are Going with Virtual Reference Services in Libraries * The Digital Reference Fallacy * Bad Moon Rising: A Candid Examination of Digital Reference and What It Means to the Profession * OPERATION PRINCIPLES AND AIDS * Mediated Online Searching and Digital Reference * Stocking the Virtual Ready Reference Collection * A Checklist for Starting and Operating a Digital Reference Desk * CHAT SERVICES * Hurry Up and Wait: Observations and Tips About the Practice of Chat Reference * Communication Strategies for Instant Messaging and Chat Reference Services * Real-Time Chat Reference and the Importance of Text-Chat * INTRODUCTION TO PART II * Opportunities For Real-Time Digital Reference Services * ACADEMIC LIBRARIES * Usage and User Analysis of a Real-Time Digital Reference Service * Going Where The Students Are: Live/Web Reference At Cal Poly Pomona * Virtual Reference at Duke: An Informal History * Evaluating Online Real-Time Reference in an Academic Library: Obstacles and Recommendations * Our Experience with Two Virtual Reference Services at IUPUI University Library * KANAnswer: A Collaborative Statewide Virtual Reference Pilot Project * Virtual Reference Services: The LSU Libraries Experience * Ask a Penn State Librarian, Live: Virtual Reference Service at Penn State * Chat Reference: One University's Experience * PUBLIC LIBRARY * Going It Alone: Can a Small/Medium-Sized Library Manage Live Online Reference? * Index * Reference Notes Included
* Preface * INTRODUCTION TO PART I * Digital Reference: An Overview * POINTS OF VIEW * Virtually Yours: Thoughts on Where We Have Been and Where We Are Going with Virtual Reference Services in Libraries * The Digital Reference Fallacy * Bad Moon Rising: A Candid Examination of Digital Reference and What It Means to the Profession * OPERATION PRINCIPLES AND AIDS * Mediated Online Searching and Digital Reference * Stocking the Virtual Ready Reference Collection * A Checklist for Starting and Operating a Digital Reference Desk * CHAT SERVICES * Hurry Up and Wait: Observations and Tips About the Practice of Chat Reference * Communication Strategies for Instant Messaging and Chat Reference Services * Real-Time Chat Reference and the Importance of Text-Chat * INTRODUCTION TO PART II * Opportunities For Real-Time Digital Reference Services * ACADEMIC LIBRARIES * Usage and User Analysis of a Real-Time Digital Reference Service * Going Where The Students Are: Live/Web Reference At Cal Poly Pomona * Virtual Reference at Duke: An Informal History * Evaluating Online Real-Time Reference in an Academic Library: Obstacles and Recommendations * Our Experience with Two Virtual Reference Services at IUPUI University Library * KANAnswer: A Collaborative Statewide Virtual Reference Pilot Project * Virtual Reference Services: The LSU Libraries Experience * Ask a Penn State Librarian, Live: Virtual Reference Service at Penn State * Chat Reference: One University's Experience * PUBLIC LIBRARY * Going It Alone: Can a Small/Medium-Sized Library Manage Live Online Reference? * Index * Reference Notes Included
Es gelten unsere Allgemeinen Geschäftsbedingungen: www.buecher.de/agb
Impressum
www.buecher.de ist ein Internetauftritt der buecher.de internetstores GmbH
Geschäftsführung: Monica Sawhney | Roland Kölbl | Günter Hilger
Sitz der Gesellschaft: Batheyer Straße 115 - 117, 58099 Hagen
Postanschrift: Bürgermeister-Wegele-Str. 12, 86167 Augsburg
Amtsgericht Hagen HRB 13257
Steuernummer: 321/5800/1497
USt-IdNr: DE450055826
