Gemma Dale is a senior lecturer in the Business School at Liverpool John Moores University, teaching management, HR and personal development skills to first second and third year undergraduates. She is an experienced HR professional, as Chartered Fellow of the CIPD and Fellow of the HEA , with over twenty years of experience working in a range of HR roles across multiple sectors. Gemma Dale is the author of How to Work Remotely and Flexible Working, also published by Kogan Page.
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Chapter 01: Introducting Employee Relations; Chapter 02: HR and ER; Chapter 03: Managing Absence and Attendance; Chapter 04: Performance Management (Capability and Conduct); Chapter 05: Handling Employee Complaints and Grievances; Chapter 06: Handling Difficult Issues; Chapter 07: The Positive Sides of Employee Relations (It's not all about the tricky stuff!) Chapter 08: Collective Employee Relations; Chapter 09: Conclusion
