"Developing genuine gratitude involves carefully observing what employees are doing, walking in their shoes, developing greater empathy, and sincerely trying to understand the challenges they face. It is about seeing good things happening and then expressing heartfelt appreciation for the right behaviors"-- Provided by publisher.
"Developing genuine gratitude involves carefully observing what employees are doing, walking in their shoes, developing greater empathy, and sincerely trying to understand the challenges they face. It is about seeing good things happening and then expressing heartfelt appreciation for the right behaviors"-- Provided by publisher.
Introduction 1 Part One 1 The Heart of Leadership 13 2 The Seven Essentials of Encouraging 27 3 The Leadership Encouragement Index 45 Part Two 4 The First Essential: Set Clear Standards Aligned with Purpose 57 5 The Second Essential: Expect the Best 75 6 The Third Essential: Pay Attention 91 7 The Fourth Essential: Personalize Recognition 107 8 The Fifth Essential: Tell the Story 125 9 The Sixth Essential: Celebrate Together 143 10 The Seventh Essential: Set the Example 161 Part Three 11 Leadership Is an Affair of the Heart 181 12 101 Ways to Encourage the Heart 189 Notes 207 Acknowledgments 229 About the Authors 231 Index 235
Introduction 1 Part One 1 The Heart of Leadership 13 2 The Seven Essentials of Encouraging 27 3 The Leadership Encouragement Index 45 Part Two 4 The First Essential: Set Clear Standards Aligned with Purpose 57 5 The Second Essential: Expect the Best 75 6 The Third Essential: Pay Attention 91 7 The Fourth Essential: Personalize Recognition 107 8 The Fifth Essential: Tell the Story 125 9 The Sixth Essential: Celebrate Together 143 10 The Seventh Essential: Set the Example 161 Part Three 11 Leadership Is an Affair of the Heart 181 12 101 Ways to Encourage the Heart 189 Notes 207 Acknowledgments 229 About the Authors 231 Index 235
Es gelten unsere Allgemeinen Geschäftsbedingungen: www.buecher.de/agb
Impressum
www.buecher.de ist ein Internetauftritt der buecher.de internetstores GmbH
Geschäftsführung: Monica Sawhney | Roland Kölbl | Günter Hilger
Sitz der Gesellschaft: Batheyer Straße 115 - 117, 58099 Hagen
Postanschrift: Bürgermeister-Wegele-Str. 12, 86167 Augsburg
Amtsgericht Hagen HRB 13257
Steuernummer: 321/5800/1497
USt-IdNr: DE450055826