Andere Kunden interessierten sich auch für
![IT-Prozesse im Wandel. Ein Leitfaden für das Upgrade von ITIL v3 auf ITIL 4]( "IT-Prozesse im Wandel. Ein Leitfaden für das Upgrade von ITIL v3 auf ITIL 4")
IT-Prozesse im Wandel. Ein Leitfaden für das Upgrade von ITIL v3 auf ITIL 417,95 €![Engineering and Management of Data Centers]( "Engineering and Management of Data Centers")
Engineering and Management of Data Centers91,99 €![An efficient holistic implementation plan of the ITIL® framework version 3 for SMB]( "An efficient holistic implementation plan of the ITIL® framework version 3 for SMB")
An efficient holistic implementation plan of the ITIL® framework version 3 for SMB47,95 €![Solving of issues with an ITIL framework, which occur during the shakedown phase in a software implementation]( "Solving of issues with an ITIL framework, which occur during the shakedown phase in a software implementation")
Solving of issues with an ITIL framework, which occur during the shakedown phase in a software implementation9,99 €![Architecture d'entreprise et ITIL]( "Architecture d'entreprise et ITIL")
Architecture d'entreprise et ITIL32,99 €![IT Management]( "IT Management")
IT Management30,00 €![DevOps - Successfully Combining Development and IT Operations]( "DevOps - Successfully Combining Development and IT Operations")
DevOps - Successfully Combining Development and IT Operations29,99 €
Business/IT alignment has become one of the most relevant concerns on organizations. Enterprise Architecture (EA) and the Information Technology Infrastructure Library (ITIL) are two distinct governance approaches with different perspectives, that have become recently dominant between practitioners. However, parallel EA and ITIL projects can lead to wasted resources and a duplication of costs and efforts. To integrate both we propose a specific EA definition for organizations that need to manage IT services. Our goal is to use the EA approach to design an architecture with the ITIL motivations, principles, concepts and methods to perform IT service management, using ArchiMate as the architecture's modeling language. We demonstrate our proposal through a set of ITIL models, applied to organizations, and built according to our ITIL viewpoints.