Praise for ENTERPRISE PROCESS ORCHESTRATION "At Deutsche Telekom, we've built one of Europe's largest process automation ecosystems, gaining valuable insights along the way. Bernd and Leon have captured key lessons from across the field in a structured, accessible way, making this book a must-read for anyone looking to advance process automation!" -MARCO EINACKER, VP of Automation & DevOps Excellence, Deutsche Telekom Service GmbH "In the ever-changing world of process automation, this book delivers powerful guidance on establishing a robust, fast-to-market process orchestration program to…mehr
Praise for ENTERPRISE PROCESS ORCHESTRATION "At Deutsche Telekom, we've built one of Europe's largest process automation ecosystems, gaining valuable insights along the way. Bernd and Leon have captured key lessons from across the field in a structured, accessible way, making this book a must-read for anyone looking to advance process automation!" -MARCO EINACKER, VP of Automation & DevOps Excellence, Deutsche Telekom Service GmbH "In the ever-changing world of process automation, this book delivers powerful guidance on establishing a robust, fast-to-market process orchestration program to tackle even the most complex challenges!" -JAMES HOLT, BPM Platform Manager, NatWest Bank plc "I've spent the better part of 21 years helping corporations adopt process orchestration at scale - and this book represents the best guidebook I've ever read on the subject. Bernd and Leon make this material relatable, teachable, and actionable. I wish I could have given this book to every team member and every client I ever worked with." -SCOTT FRANCIS, Founder and CEO of BP3 "Enterprise Process Orchestration captures the methodology and proven practices that have driven the many successful outcomes of business process automation projects using one of the fastest growing enterprise orchestration and decision tools in the market. This book is an invaluable resource for anyone looking to master real-world process orchestration, whether they're just starting out or refining their approach." -PAUL VINCENT, Independent Analyst, former Research Director at Gartner "This book provides a strategic yet hands-on approach to enterprise process orchestration, bridging the gap between vision and execution. In today's fast-changing business landscape, organizations must integrate automation, AI, and human work seamlessly - this book offers the roadmap to do just that. A must-read for anyone driving large-scale digital transformation." -LARS TANDRUP, Principal and Process Solutions & Automation Lead at EY Advisory
BERND RUECKER is Co-founder of Camunda, a leading process orchestration platform. An expert in process automation, he has extensive experience in scalable and agile environments of industry leaders like Atlassian, ING, and Vodafone. LEON STRAUCH is a Process Orchestration Strategist at Camunda, helping organizations navigate process automation and digital transformation. With a background in B2B management, communication studies, and enterprise software, he develops strategies to scale process orchestration effectively.
Inhaltsangabe
Foreword xiii Preface xv Why Automation? xviii Avoid the Value Trap of Local Automations xx Focus on Processes xxi The Methodology Behind This Book xxii How to Read This Book xxvi Who Should Read This Book xxvii About the Authors xxix Introduction 1 Process Orchestration in the Context of Automation 1 Process Automation = Process Orchestration + Task Automation 2 Challenges Process Orchestration Solves 4 Taming Process Complexity 5 Process Orchestration Engines and Executable Process Models 6 The Benefits of Process Orchestration 7 Better Customer Experience 8 Operational Efficiency 10 Risk Mitigation and Compliance 11 Faster Time to Value and Greater Business Agility 12 Enabling Artificial Intelligence 14 Avoiding Technical Debt and Accidental Complexity 15 Understanding Process Types That Can Be Orchestrated 16 Tailor-made Digital Processes 16 Diversity of Business Processes 18 A Useful Categorization of Use Cases 19 Tailoring Your Process Automation Approach 20 Avoiding the Danger Zone Around Vendor Rationalization and Tool Harmonization 22 Typical Business Processes to Be Orchestrated 23 Financial Services 23 Insurance 25 Telecommunications 26 Public Sector 26 Retail 27 Other Industries 28 Technical Use Cases of Process Orchestration 28 Takeaways 29 Chapter 1: Vision 31 Strategic Alignment: Bridging Vision, Strategy, and Stakeholders 32 Scoping Your Transformation Journey 33 Defining Your Vision 34 Aligning Your Stakeholders 35 Building a Business Architecture to Realize Digitalization and Automation Benefits 38 The Business Architecture in a Nutshell 38 Customer Journeys and Value Streams 41 Strategic End-to-End Processes 42 Business Capabilities 44 The Role of Executable Processes 48 Avoid Lengthy Discussions About Process Hierarchies 50 Advantages of This Business Architecture 52 Making Informed Decisions About Where to Invest 53 Strategically Improving Your End-to-End Processes 54 Defining Clear Ownership 55 Composing Processes Out of Business Capabilities 55 Enabling Organizational Redesign 56 Establishing a Process-First Mindset 58 Building Your Transformation Roadmap and Implementing Change 59 Adoption Governance (aka Who Owns the Business Architecture?) 60 Understanding Process Orchestration Work Streams 62 Building and Prioritizing Business Cases 65 Amplifying Organic Bottom-Up Initiatives 69 Getting Started on Your Adoption Journey 72 Following a Wave Pattern on Your Journey 72 Enterprise Adoption Phases 73 Questions to Assess Your Maturity 75 Takeaways 77 Chapter 2: People 79 How Software Is Being Built Today 80 Focused Components That Implement Capabilities 80 Agile and DevOps 81 Product Thinking 82 Process Ownership 83 Team Topologies 84 Diversity of Roles 84 A Healthy Level of Centralization 86 Centralized Teams to Facilitate Process Orchestration 88 The Business Process Optimization Group (POG) 89 The Adoption Acceleration Team (AAT) 90 The Relationship Between the POG and AAT 92 Delivery Models 92 Federated Solution Delivery with the AAT as an Enabler 93 Fully Decentralized Delivery 95 Fully Centralized Delivery 96 Roles 99 AAT Leader 99 Enterprise Architect 100 Rainmaker 101 Business Analyst 102 Solution or IT Architect 102 Software Developer 103 Low-Code Developer 104 Operations Engineer 105 Product Owner 105 Zooming in on the Adoption Acceleration Team 106 The Scope of Your AAT 106 What About Communities of Practice (CoPs)? 107 What Should Your AAT Look Like? 108 The Business Case for the AAT 110 Building Your AAT 113 AAT Tasks 114 Governance 121 AAT Anti-Patterns 123 Real-Life Examples 125 Defining Your Target Operating Model 126 Key Dimensions to Define Your Operating Model 127 Sketching Your Journey 130 Questions to Assess Your Maturity 134 Takeaways 135 Chapter 3: Technology 137 Implementing Your Business Architecture 137 Implementing Business Capabilities 138 Technical Capabilities, Platforms, and Enabling Technologies 140 Business Orchestration and Automation Technology 142 Composable vs. Monolithic Platforms 144 Components Required for Process Orchestration 145 Operationalizing AI for Autonomous Orchestration with Guardrails 157 Providing a Process Orchestration Capability to Your Organization 160 Enterprise vs. Solution Scope 160 Platform Thinking 162 Modern Process Orchestration Platforms Don't Become a Bottleneck 165 Why Does This Work Now if SOA Failed a Decade Ago? 165 Chargeback Models 168 Operating a Process Orchestration Platform 169 Running the Platform 169 Isolation Needs and Multitenancy 170 Staging Environments 172 Sizing and Scaling 173 Resilience and High Availability 173 Selecting the Right Process Orchestration Technology 174 Types of Processes: Standard vs. Tailor-Made 174 Scope: Task Automation and Simple Integrations vs. Processes 176 Process Complexity: Simple vs. Complex 177 Scale: Small vs. Big 179 Project Setup: Ad Hoc vs. Strategic 179 Contrasting Process Orchestration with Adjacent Technologies 180 Robotic Process Automation (RPA) 180 Data Flow Engines and Data Streaming 181 Event-Driven Architecture (EDA) and Event Streaming 182 BPM Suites and Low-Code Application Platforms 182 Microservice Orchestrators 183 Tips on Evaluating Tools 183 Questions to Assess Your Maturity 186 Takeaways 187 Chapter 4: Delivery 189 Solution Creation Approach 189 Discover 190 Model 192 Develop 193 Run 194 Monitor 194 Being Agile Throughout the Solution Creation Lifecycle 195 Setting the Stage for Success: Your Early Projects 195 Derisking Your Start with Process Tracking 197 Typical Delivery Teams and Roles 199 Solution Design 201 Greenfield Solution Architecture for Pro-Code Use Cases 202 The Software Development Lifecycle and Model Roundtrips 203 Simplified Solution Architecture for Low-Code Use Cases 205 Typical Questions Around the Development Lifecycle 206 Accelerating Solution Building 209 Questions to Assess Your Maturity 211 Takeaways 212 Chapter 5: Measurement 215 Why Metrics Matter 216 Value Drivers of Enterprise Process Orchestration 218 Understanding Metrics 221 Measurements, Metrics, Goals, KPIs, and SLAs 221 What Makes a Good KPI? 223 Example Metrics and KPIs 225 Operationalizing Your Metric-Driven Approach 228 Metrics Are Not an Afterthought 228 Mapping Metrics and KPIs to Value Drivers 229 Mapping Value Flow Through Business Architecture Layers 231 Modeling for Measurement 233 Setting Up Continuous Measurements and Communication 235 Can't We Just Delegate This to Our Existing Data Warehouse Folks? 239 Questions to Assess Your Maturity 240 Takeaways 241 Closing Thoughts 243 List of Abbreviations 247 References 249 Index 259
Foreword xiii Preface xv Why Automation? xviii Avoid the Value Trap of Local Automations xx Focus on Processes xxi The Methodology Behind This Book xxii How to Read This Book xxvi Who Should Read This Book xxvii About the Authors xxix Introduction 1 Process Orchestration in the Context of Automation 1 Process Automation = Process Orchestration + Task Automation 2 Challenges Process Orchestration Solves 4 Taming Process Complexity 5 Process Orchestration Engines and Executable Process Models 6 The Benefits of Process Orchestration 7 Better Customer Experience 8 Operational Efficiency 10 Risk Mitigation and Compliance 11 Faster Time to Value and Greater Business Agility 12 Enabling Artificial Intelligence 14 Avoiding Technical Debt and Accidental Complexity 15 Understanding Process Types That Can Be Orchestrated 16 Tailor-made Digital Processes 16 Diversity of Business Processes 18 A Useful Categorization of Use Cases 19 Tailoring Your Process Automation Approach 20 Avoiding the Danger Zone Around Vendor Rationalization and Tool Harmonization 22 Typical Business Processes to Be Orchestrated 23 Financial Services 23 Insurance 25 Telecommunications 26 Public Sector 26 Retail 27 Other Industries 28 Technical Use Cases of Process Orchestration 28 Takeaways 29 Chapter 1: Vision 31 Strategic Alignment: Bridging Vision, Strategy, and Stakeholders 32 Scoping Your Transformation Journey 33 Defining Your Vision 34 Aligning Your Stakeholders 35 Building a Business Architecture to Realize Digitalization and Automation Benefits 38 The Business Architecture in a Nutshell 38 Customer Journeys and Value Streams 41 Strategic End-to-End Processes 42 Business Capabilities 44 The Role of Executable Processes 48 Avoid Lengthy Discussions About Process Hierarchies 50 Advantages of This Business Architecture 52 Making Informed Decisions About Where to Invest 53 Strategically Improving Your End-to-End Processes 54 Defining Clear Ownership 55 Composing Processes Out of Business Capabilities 55 Enabling Organizational Redesign 56 Establishing a Process-First Mindset 58 Building Your Transformation Roadmap and Implementing Change 59 Adoption Governance (aka Who Owns the Business Architecture?) 60 Understanding Process Orchestration Work Streams 62 Building and Prioritizing Business Cases 65 Amplifying Organic Bottom-Up Initiatives 69 Getting Started on Your Adoption Journey 72 Following a Wave Pattern on Your Journey 72 Enterprise Adoption Phases 73 Questions to Assess Your Maturity 75 Takeaways 77 Chapter 2: People 79 How Software Is Being Built Today 80 Focused Components That Implement Capabilities 80 Agile and DevOps 81 Product Thinking 82 Process Ownership 83 Team Topologies 84 Diversity of Roles 84 A Healthy Level of Centralization 86 Centralized Teams to Facilitate Process Orchestration 88 The Business Process Optimization Group (POG) 89 The Adoption Acceleration Team (AAT) 90 The Relationship Between the POG and AAT 92 Delivery Models 92 Federated Solution Delivery with the AAT as an Enabler 93 Fully Decentralized Delivery 95 Fully Centralized Delivery 96 Roles 99 AAT Leader 99 Enterprise Architect 100 Rainmaker 101 Business Analyst 102 Solution or IT Architect 102 Software Developer 103 Low-Code Developer 104 Operations Engineer 105 Product Owner 105 Zooming in on the Adoption Acceleration Team 106 The Scope of Your AAT 106 What About Communities of Practice (CoPs)? 107 What Should Your AAT Look Like? 108 The Business Case for the AAT 110 Building Your AAT 113 AAT Tasks 114 Governance 121 AAT Anti-Patterns 123 Real-Life Examples 125 Defining Your Target Operating Model 126 Key Dimensions to Define Your Operating Model 127 Sketching Your Journey 130 Questions to Assess Your Maturity 134 Takeaways 135 Chapter 3: Technology 137 Implementing Your Business Architecture 137 Implementing Business Capabilities 138 Technical Capabilities, Platforms, and Enabling Technologies 140 Business Orchestration and Automation Technology 142 Composable vs. Monolithic Platforms 144 Components Required for Process Orchestration 145 Operationalizing AI for Autonomous Orchestration with Guardrails 157 Providing a Process Orchestration Capability to Your Organization 160 Enterprise vs. Solution Scope 160 Platform Thinking 162 Modern Process Orchestration Platforms Don't Become a Bottleneck 165 Why Does This Work Now if SOA Failed a Decade Ago? 165 Chargeback Models 168 Operating a Process Orchestration Platform 169 Running the Platform 169 Isolation Needs and Multitenancy 170 Staging Environments 172 Sizing and Scaling 173 Resilience and High Availability 173 Selecting the Right Process Orchestration Technology 174 Types of Processes: Standard vs. Tailor-Made 174 Scope: Task Automation and Simple Integrations vs. Processes 176 Process Complexity: Simple vs. Complex 177 Scale: Small vs. Big 179 Project Setup: Ad Hoc vs. Strategic 179 Contrasting Process Orchestration with Adjacent Technologies 180 Robotic Process Automation (RPA) 180 Data Flow Engines and Data Streaming 181 Event-Driven Architecture (EDA) and Event Streaming 182 BPM Suites and Low-Code Application Platforms 182 Microservice Orchestrators 183 Tips on Evaluating Tools 183 Questions to Assess Your Maturity 186 Takeaways 187 Chapter 4: Delivery 189 Solution Creation Approach 189 Discover 190 Model 192 Develop 193 Run 194 Monitor 194 Being Agile Throughout the Solution Creation Lifecycle 195 Setting the Stage for Success: Your Early Projects 195 Derisking Your Start with Process Tracking 197 Typical Delivery Teams and Roles 199 Solution Design 201 Greenfield Solution Architecture for Pro-Code Use Cases 202 The Software Development Lifecycle and Model Roundtrips 203 Simplified Solution Architecture for Low-Code Use Cases 205 Typical Questions Around the Development Lifecycle 206 Accelerating Solution Building 209 Questions to Assess Your Maturity 211 Takeaways 212 Chapter 5: Measurement 215 Why Metrics Matter 216 Value Drivers of Enterprise Process Orchestration 218 Understanding Metrics 221 Measurements, Metrics, Goals, KPIs, and SLAs 221 What Makes a Good KPI? 223 Example Metrics and KPIs 225 Operationalizing Your Metric-Driven Approach 228 Metrics Are Not an Afterthought 228 Mapping Metrics and KPIs to Value Drivers 229 Mapping Value Flow Through Business Architecture Layers 231 Modeling for Measurement 233 Setting Up Continuous Measurements and Communication 235 Can't We Just Delegate This to Our Existing Data Warehouse Folks? 239 Questions to Assess Your Maturity 240 Takeaways 241 Closing Thoughts 243 List of Abbreviations 247 References 249 Index 259
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