1. Introduction. 2. Yes, but. There's never enough time! What if I'm not the right person to help? As a listener, what exactly am I trying to achieve? How do I show that I understand? What if I can't help? What if I get upset myself? As a listener, what exactly do I say? What if I don't know what to say? What if someone asks for advice? Should I talk about my own experiences? Is it okay to hug a person? What if I don't like someone? What if they get angry with me? What if someone doesn't want to talk? What if they can't say what they feel? What about confidentiality? What if someone just wants attention? What if they're really clingy? 3. Helping people. Who are struggling with family relationships. Who need to talk about death. Who are stubborn. Who talk of suicide. Who lack self-esteem. Who are angry. Who are being bullied. Who say they're depressed. Who self-harm. Who want to talk about sex. Who can't see the point of life. Who don't care about anything? 4. Conversations that can't be avoided. With students. With parents. With colleagues. 5. Who listens to the listeners? 6. A checklist. Index.
1. Introduction. 2. Yes, but. There's never enough time! What if I'm not the right person to help? As a listener, what exactly am I trying to achieve? How do I show that I understand? What if I can't help? What if I get upset myself? As a listener, what exactly do I say? What if I don't know what to say? What if someone asks for advice? Should I talk about my own experiences? Is it okay to hug a person? What if I don't like someone? What if they get angry with me? What if someone doesn't want to talk? What if they can't say what they feel? What about confidentiality? What if someone just wants attention? What if they're really clingy? 3. Helping people. Who are struggling with family relationships. Who need to talk about death. Who are stubborn. Who talk of suicide. Who lack self-esteem. Who are angry. Who are being bullied. Who say they're depressed. Who self-harm. Who want to talk about sex. Who can't see the point of life. Who don't care about anything? 4. Conversations that can't be avoided. With students. With parents. With colleagues. 5. Who listens to the listeners? 6. A checklist. Index.
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