Respond effectively to day-to-day problems, challenges and incidents to prevent them from developing into a crisis and disrupting your business with this best-practice communications roadmap.
Respond effectively to day-to-day problems, challenges and incidents to prevent them from developing into a crisis and disrupting your business with this best-practice communications roadmap.
Amanda Coleman, based in Manchester, UK, is a crisis communication consultant and Director and founder of crisis communication consultancy Amanda Coleman Communication Ltd. With over 20 years experience in emergency services communication, she is a fellow of both the Chartered Institute of Public Relations (CIPR) and The Public Relations and Communications Association (PRCA). She is an advisor for the Resilience Advisors Network, a Senior Associate of the Centre for Crisis and Risk Communication and the Chair of the UK's Emergency Planning Society Communication Professional Working Group. She is the author of Everyday Communication Strategies, published by Kogan Page
Inhaltsangabe
Chapter 01: What is issues management?; Chapter 02: Creating the structure for issues response; Chapter 03: Ethics, principles and reputation; Chapter 04: Finding the right words; Chapter 05: Working with the media; Chapter 06: Managing social media; Chapter 07: Effective decision making under pressure; Chapter 08: Learning from issues and incidents; Chapter 09: Incident scenarios to consider; Chapter 10: Bringing things together and what to take away
Chapter 01: What is issues management?; Chapter 02: Creating the structure for issues response; Chapter 03: Ethics, principles and reputation; Chapter 04: Finding the right words; Chapter 05: Working with the media; Chapter 06: Managing social media; Chapter 07: Effective decision making under pressure; Chapter 08: Learning from issues and incidents; Chapter 09: Incident scenarios to consider; Chapter 10: Bringing things together and what to take away
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