Respond effectively to day-to-day problems, challenges and incidents to prevent them from developing into a crisis and disrupting your business with this best-practice communications roadmap.
Respond effectively to day-to-day problems, challenges and incidents to prevent them from developing into a crisis and disrupting your business with this best-practice communications roadmap.
Amanda Coleman runs a consultancy which specializes in crisis communication. She has over two decades' experience in managing crises and was previously the Head of Corporate Communications for Greater Manchester Police. A regular international conference speaker, she has written articles in the Crisis Response Journal, CIPR Influence and PR Week. A senior associate with the Centre for Crisis and Risk Communication, she is also Chair of Emergency Planning Society Communication Professional Working Group. Based near Manchester, UK, she is the author of Crisis Communication Strategies, also published by Kogan Page.
Inhaltsangabe
Chapter 01: What is issues management?; Chapter 02: Creating the structure for issues response; Chapter 03: Ethics, principles and reputation; Chapter 04: Finding the right words; Chapter 05: Working with the media; Chapter 06: Managing social media; Chapter 07: Effective decision making under pressure; Chapter 08: Learning from issues and incidents; Chapter 09: Incident scenarios to consider; Chapter 10: Bringing things together and what to take away
Chapter 01: What is issues management?; Chapter 02: Creating the structure for issues response; Chapter 03: Ethics, principles and reputation; Chapter 04: Finding the right words; Chapter 05: Working with the media; Chapter 06: Managing social media; Chapter 07: Effective decision making under pressure; Chapter 08: Learning from issues and incidents; Chapter 09: Incident scenarios to consider; Chapter 10: Bringing things together and what to take away
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