Rosanne Thomas

Excuse Me

The Survival Guide to Modern Business Etiquette

• Gebundenes Buch

Produktbeschreibung

Discover a wealth of business etiquette in this invaluable resource book that helps prevent bad behavior in the workplace. What are the rules for business etiquette today? Is it acceptable to text your boss at home? What is the polite way to ask a colleague to take a distracting conversation behind closed doors? What about the use of smartphones in meetings? In today's workplace, manners matter more than ever. With an increasing amount of open-plan workplaces and constant connectivity, the chances of unintentionally annoying or offending others is growing. Merging classic rules of behavior with new realities of modern business, Excuse Me spotlights dozens of puzzling situations, with suggestions for bridging divides. This book untangles the nuances of: * meeting etiquette, * interview expectations, * proper office attire, * electronic manners, * privacy in tight spaces, * nonverbal cues, * small talk, * social media use, and more. In even the most diverse workplaces, good manners will create an atmosphere of respect, smoothing the way for everyone to succeed. Excuse Me explains how to begin.

Produktdetails

• Verlag: Amacom
• Seitenzahl: 288
• Erscheinungstermin: 10. August 2017
• Englisch
• Abmessung: 213mm x 145mm x 28mm
• Gewicht: 454g
• ISBN-13: 9780814437919
• ISBN-10: 0814437915
• Artikelnr.: 47124308

Autorenporträt

Rosanne J. Thomas is founder and president of Protocol Advisors, Inc., providing business etiquette training to professionals at some of the most respected organizations in the world. She also helps prepare students at top colleges and universities to achieve the highest degree of workplace success.

Inhaltsangabe

Contents
Introduction xi
Chapter 1 Respect: Practicing the Platinum Rule1
Real Respect 3
Respect for Experience 9
Respect for Diversity13
Chapter 2 Social Skills: Putting Your Best Foot Forward25
Social Skills 26
The Hiring Process 28
The Interview Experience 33
The Generational Challenge 42
Chapter 3 Professional Presence: Getting It Right47
The Right Brand 48
The Right Attitude 53
The Right Appearance 56
The Right Way to Travel 61
Chapter 4 Business Behavior: Combining Proven Strategies with 21st Century
Expectations69
The Glass Door 70
Everyday Manners 74
Business Meetings 77
The Team 80
The Cubicle Farm 82
The Open Office 83
The New Schedules 86
The Benefits Buffet 90
The New Realities 92
Chapter 5 Business Communication: Making the Connection95
Nonverbal Cues 98
The Eyes Have It 102
The Good Conversationalist 104
The Power of Speech 108
The Good Listener 114
Chapter 6 Electronic Communication: Smart Rules for Smart Devices 119
Telephone Skills 121
Telephone Options 128
Email 131
Hardware 135
The Message 137
Chapter 7 Twitter, Etc.: Acing Social Media143
Your Digital Footprint 145
The Cyber Citizen 150
The Social Network 155
Social Sites 156
Chapter 8 Business Dining: Observing the Formalities167
The Business of Hospitality 169
Hosts and Guests 174
The Mechanics of a Meal 178
Dining Decorum 184
Chapter 9 The Social Side of Business: Knowing the Basics for Every
Situation191
Entertaining Clients 192
Wine 199
Tipping 207
Activities and Events 207
Colleagues 210
Chapter 10 New Frontiers: Future-Proofing Your Career215
The Future Workplace 217
Gen Zs 223
Constant Connectivity 225
Digital Detox 227
The Eternal Truths 230
Conclusion 235
Acknowledgments 239
Notes 241
Index 255
About the Author 269