Jean Poitras, Susan S. Raines

Expert Mediators

Overcoming Mediation Challenges in Workplace, Family, and Community Conflicts

• Gebundenes Buch

Produktbeschreibung

To speed up the learning curve of mediation expertise, Jean Poitras and Susan Raines have benchmarked the mediation process in Expert Mediators. For each proposed strategy, this book discusses conditions under which each practice should be used as well as approaches to mitigate risks associated with using each strategy and technique.

Produktdetails

• Verlag: Jason Aronson, Inc.
• Seitenzahl: 194
• Erscheinungstermin: 21. November 2012
• Englisch
• Abmessung: 235mm x 157mm x 15mm
• Gewicht: 440g
• ISBN-13: 9780765709639
• ISBN-10: 0765709635
• Artikelnr.: 36395635

Autorenporträt

By Jean Poitras and Susan S. Raines

Inhaltsangabe

Acknowledgments
IntroductionWhy do we need to benchmark mediation?
CHAPTER 1 Tapping expert mediators' knowledge
CHAPTER 2 Dealing with parties' resistance to mediation
CHAPTER 3 Dealing with mistrust among parties
CHAPTER 4 Dealing with difficult attorneys
CHAPTER 5 Dealing with cultural differences
CHAPTER 6 Maintaining neutrality in mediation
CHAPTER 7 Dealing with parties' emotions
CHAPTER 8 Moving from past to future focus
CHAPTER 9 Dealing with entrenched positions
ConclusionHow do expert mediators mediate?
References
Appendix 1 Mediator Biographies
About the Authors
Index