Andere Kunden interessierten sich auch für
![Stress Management Among ITES Employee]( "Stress Management Among ITES Employee")
Stress Management Among ITES Employee51,99 €![Stress among BPO Employees]( "Stress among BPO Employees")
Stress among BPO Employees27,99 €![Human Resources Management and Commerce 2024]( "Human Resources Management and Commerce 2024")
Human Resources Management and Commerce 202429,99 €![Impact of Organisational Commitment on Employee Attrition]( "Impact of Organisational Commitment on Employee Attrition")
Impact of Organisational Commitment on Employee Attrition58,99 €![A Study on Employee Turnover in IT and BPO Companies in Chennai]( "A Study on Employee Turnover in IT and BPO Companies in Chennai")
A Study on Employee Turnover in IT and BPO Companies in Chennai51,99 €![Employee Retention Management Strategy]( "Employee Retention Management Strategy")
Employee Retention Management Strategy39,99 €![Exploring the Effect of Workplace Spirituality on Job Embeddedness]( "Exploring the Effect of Workplace Spirituality on Job Embeddedness")
Exploring the Effect of Workplace Spirituality on Job Embeddedness22,99 €
Business Process Outsourcing (BPO) industry in India is progressing with an unparalleled velocity. Despite its momentous growth and brilliant future, the BPO industry has experienced high attrition rates since its very inception. This book is a comprehensive attempt to explore the dimensions of attrition and retention specific to a BPO. Systematic and methodical study is presented in two components. First is the identification and exploration of the causal agents of attrition in the BPO sector of India, which involves an exhaustive study of the personal characteristics of the respondents; exploring the factors behind attrition, and then comparing these factors across the various personal characteristics. Second is the identification and exploration of the factors of retention in the BPO sector of India, which involves detecting the factors through field survey; comparing them across the personal characteristics; and developing a regression model. The book is of enormous significance to scholars pursuing research and practitioners as it provides insights related to factors associated with attrition and also gives suggestions on employee retention.