Foundations of Library Services is both a text for professors who teach the introductory course in library support staff programs and an introductory reference manual for support staff who work in libraries
Foundations of Library Services is both a text for professors who teach the introductory course in library support staff programs and an introductory reference manual for support staff who work in libraries
Contents: List of Illustrations Preface Acknowledgements PART I MATERIALS 1Library Services Today: An Overview 2Acquisitions, Collection Development and Classification 3Special Collections and Non-Book Materials 4Circulation Services 5Reference Services, Reader's Advisory and Reserves 6Resource Sharing PART II CUSTOMER SERVICE 721st Century Library Customer Service: An Overview 8Customer Service to Youth 9Customer Service to Older Adults 10Customer Service to Patrons with Special Needs 11Customer Service to Challenging Patrons 12 Library Programming and Public Relations PART III ACCESS TO INFORMATION: A FUNDAMENTAL RIGHT 13Intellectual Freedom and Censorship: An Overview 14The Freedom to Read 15Children and Intellectual Freedom Glossary List of Permissions Index
Contents: List of Illustrations Preface Acknowledgements PART I MATERIALS 1Library Services Today: An Overview 2Acquisitions, Collection Development and Classification 3Special Collections and Non-Book Materials 4Circulation Services 5Reference Services, Reader's Advisory and Reserves 6Resource Sharing PART II CUSTOMER SERVICE 721st Century Library Customer Service: An Overview 8Customer Service to Youth 9Customer Service to Older Adults 10Customer Service to Patrons with Special Needs 11Customer Service to Challenging Patrons 12 Library Programming and Public Relations PART III ACCESS TO INFORMATION: A FUNDAMENTAL RIGHT 13Intellectual Freedom and Censorship: An Overview 14The Freedom to Read 15Children and Intellectual Freedom Glossary List of Permissions Index
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