Foundations of Library Services is both a text for professors who teach the introductory course in library support staff programs and an introductory reference manual for support staff who work in libraries
Foundations of Library Services is both a text for professors who teach the introductory course in library support staff programs and an introductory reference manual for support staff who work in libraries
Hali Keeler, MLS, MA, is the author of the books Foundations of Library Public Services: An Introduction for Support Staff, Rowman & Littlefield 2015; Working with Collections: An Introduction for Support Staff, Rowman & Littlefield 2017; Communication and Teamwork: An Introduction for Support Staff (with Marie Shaw) Rowman & Littlefield 2018; Supervision and Management: An Introduction for Support Staff (with Marie Shaw), Rowman & Littlefield 2018; Library Technician Training programs: Library Mosaics Magazine January/February 2005, and Ghosts of Groton Bank, History Press, 2016. She is the former Coordinator for the Library Technology Certificate Program at Three Rivers Community College (2003-2011) and has been an Adjunct Professor since 1998. She teaches courses in Public Services, Technical Services, and Management Strategies. In addition to library instruction, Ms. Keeler worked as a Children's Librarian and is the retired Executive Director of a public library. She has been a speaker and presenter at library conferences and workshops and has served in leadership roles on library boards and committees at the state and local levels.
Inhaltsangabe
Contents: List of Illustrations Preface Acknowledgements PART I MATERIALS 1Library Services Today: An Overview 2Acquisitions, Collection Development and Classification 3Special Collections and Non-Book Materials 4Circulation Services 5Reference Services, Reader's Advisory and Reserves 6Resource Sharing PART II CUSTOMER SERVICE 721st Century Library Customer Service: An Overview 8Customer Service to Youth 9Customer Service to Older Adults 10Customer Service to Patrons with Special Needs 11Customer Service to Challenging Patrons 12 Library Programming and Public Relations PART III ACCESS TO INFORMATION: A FUNDAMENTAL RIGHT 13Intellectual Freedom and Censorship: An Overview 14The Freedom to Read 15Children and Intellectual Freedom Glossary List of Permissions Index
Contents: List of Illustrations Preface Acknowledgements PART I MATERIALS 1Library Services Today: An Overview 2Acquisitions, Collection Development and Classification 3Special Collections and Non-Book Materials 4Circulation Services 5Reference Services, Reader's Advisory and Reserves 6Resource Sharing PART II CUSTOMER SERVICE 721st Century Library Customer Service: An Overview 8Customer Service to Youth 9Customer Service to Older Adults 10Customer Service to Patrons with Special Needs 11Customer Service to Challenging Patrons 12 Library Programming and Public Relations PART III ACCESS TO INFORMATION: A FUNDAMENTAL RIGHT 13Intellectual Freedom and Censorship: An Overview 14The Freedom to Read 15Children and Intellectual Freedom Glossary List of Permissions Index
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