Managing people is one of the toughest parts of any job, but it's also the key to lasting success. How to Manage People is your essential guide to leading teams with confidence, motivation and trust. Learn how to communicate clearly, delegate effectively and build engagement that drives performance. You'll discover how to handle conflict, reward success and bring out the best in every individual, wherever they work. Written by bestselling author and management expert Michael Armstrong, this updated edition is packed with practical exercises, templates and proven techniques to help you become a more capable, confident and inspiring manager.…mehr
Managing people is one of the toughest parts of any job, but it's also the key to lasting success. How to Manage People is your essential guide to leading teams with confidence, motivation and trust. Learn how to communicate clearly, delegate effectively and build engagement that drives performance. You'll discover how to handle conflict, reward success and bring out the best in every individual, wherever they work. Written by bestselling author and management expert Michael Armstrong, this updated edition is packed with practical exercises, templates and proven techniques to help you become a more capable, confident and inspiring manager.
Michael Armstrong is a bestselling author and people management expert. With over a million copies sold, his books have been translated into twenty-four languages. He is managing partner of E-Reward, and an independent management consultant. Prior to this, he was a chief examiner of the CIPD. He is author of the bestselling How to Be an Even Better Manager, now in its 10th edition, also published by Kogan Page. He is based in London, UK.
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Section PART 1: Managing people; Chapter 01: Getting things done through people: The manager's role; Chapter 02: Managing people for the first time; Chapter 03: Treating people right; Chapter 04: Working with HR; Section PART 2: Getting work done through people; Chapter 05: Organizing; Chapter 06: Defining roles; Chapter 07: Communicating; Chapter 08: Delegating; Chapter 09: Managing hybrid workers; Chapter 10: Managing change; Section PART 3: Leading, motivating and engaging people and teams; Chapter 11: Leadership; Chapter 12: Motivating people; Chapter 13: Enhancing engagement; Section PART 4: People management activities; Chapter 14: Recruitment and selection; Chapter 15: Developing people; Chapter 16: Managing individual performance; Chapter 17: Managing team performance; Chapter 18: Managing reward; Section PART 5: Handling people problems and issues; Chapter 19: Approaches to handling people problems; Chapter 20: Dealing with disciplinary problems; Chapter 21: Dealing with individual performance problems; Chapter 22: Dealing with negative behaviour; Chapter 23: Dealing with absenteeism and timekeeping issues; Chapter 24: Handling challenging conversations; Chapter 25: Giving bad news; Chapter 26: Managing bias; Chapter 27: Dealing with bullying and harassment; Chapter 28: Managing conflict; Chapter 29: Appendix: Notes on exercises;
Section - PART 1: Managing people;
Chapter - 01: Getting things done through people: The manager's role;
Chapter - 02: Managing people for the first time;
Chapter - 03: Treating people right;
Chapter - 04: Working with HR;
Section - PART 2: Getting work done through people;
Chapter - 05: Organizing;
Chapter - 06: Defining roles;
Chapter - 07: Communicating;
Chapter - 08: Delegating;
Chapter - 09: Managing hybrid workers;
Chapter - 10: Managing change;
Section - PART 3: Leading, motivating and engaging people and teams;
Chapter - 11: Leadership;
Chapter - 12: Motivating people;
Chapter - 13: Enhancing engagement;
Section - PART 4: People management activities;
Chapter - 14: Recruitment and selection;
Chapter - 15: Developing people;
Chapter - 16: Managing individual performance;
Chapter - 17: Managing team performance;
Chapter - 18: Managing reward;
Section - PART 5: Handling people problems and issues;
Chapter - 19: Approaches to handling people problems;
Chapter - 20: Dealing with disciplinary problems;
Chapter - 21: Dealing with individual performance problems;
Chapter - 22: Dealing with negative behaviour;
Chapter - 23: Dealing with absenteeism and timekeeping issues;
Chapter - 24: Handling challenging conversations;
Chapter - 25: Giving bad news;
Chapter - 26: Managing bias;
Chapter - 27: Dealing with bullying and harassment;
