This book fills a gap in the market for a long overdue book on HRM in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a very important and neglected area in terms of textbooks.
This book fills a gap in the market for a long overdue book on HRM in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a very important and neglected area in terms of textbooks.
MAREK KORCZYNSKI is a Lecturer in Employment Relations at Loughborough University, UK.
Inhaltsangabe
Service Work The New Service Management School Critical Perspectives on Service Work Service Work: The Customer-Oriented Bureaucracy Analysing Distinctive Types of Front Line Work Sales Work Empowerment on the Front Line? Managing Emotions Gendered Segregation and Disadvantage Trade Unions and Service Work Conclusion: Reconsidering Modern Times References.
Service Work The New Service Management School Critical Perspectives on Service Work Service Work: The Customer-Oriented Bureaucracy Analysing Distinctive Types of Front Line Work Sales Work Empowerment on the Front Line? Managing Emotions Gendered Segregation and Disadvantage Trade Unions and Service Work Conclusion: Reconsidering Modern Times References.
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