Apply these proven methods for implementing TQM training in your workforce. Rolf Rogers provides a complete presentation on the topic from principles to case applications. This ready-made training format follows the approach used by trainers in the United States, Australia, and Saudi Arabia. For readers with a basic understanding of quality management, this manual's presentation charts are easily modified to suit your organization's needs for implementing total quality management principles.
Apply these proven methods for implementing TQM training in your workforce. Rolf Rogers provides a complete presentation on the topic from principles to case applications. This ready-made training format follows the approach used by trainers in the United States, Australia, and Saudi Arabia. For readers with a basic understanding of quality management, this manual's presentation charts are easily modified to suit your organization's needs for implementing total quality management principles.
Contents Preface * Chapter One: TQM in America--A Review * Introduction * Manufacturing Industry * Auto Industry * Services Industry * Health Care Industry * Conclusion * Chapter Two: Deming's Fourteen Points of Quality Management * Introduction * Deming's 14 Points * Possible Pitfalls Confronting Management in the Implementation of TQM * Conclusion * Chapter Three: TQM--Basic Concepts * TQM * The Chain Reaction for Quality Improvement * Chapter Four: Planned Organizational Change * Defining the Future State * Implementing Total Quality Management * Production Viewed as a System [underlined] * Chapter Five: A Management Structure for TQM * Implementing the 14 Management Principles * Current Organizational Structure * Organizing for Transformation * Parallel Structure: Who and Function * Linking for Communication and Decision Making * Chapter Six: TQM Education and Training * Implementing the 14 Management Principles * Education and Training Strategy for TQM * Level 1: Theory and Basic Concepts * Level 2: Basic Methods and Tools * Level 3: Advanced Methods * Courses * Chapter Seven: Organizational Assessment * What Is It? * Why Do It? * Functions of an Organization--Wide Survey (Generic) * When Do You Do It? * How Is It Done? * What Is Measured? * Who Participates? * Organization Climate Profile * Chapter Eight: TQM Implementation Guidelines * Chapter Nine: A Total Quality Management Process Improvement Model * Implementing the 14 Management Principles * Purpose * Improvement Prerequisites * The Shewhart Cycle * Use of "Plan-Do-Check-Act" Cycle * Responsibilities During the Improvement Cycle * Process Improvement Model for Total Quality Management * Basic Graphic Tools * Continue the Cycle * Suggested Books and Monographs * Selected Quality Mangement Journals * Index
Contents Preface * Chapter One: TQM in America--A Review * Introduction * Manufacturing Industry * Auto Industry * Services Industry * Health Care Industry * Conclusion * Chapter Two: Deming's Fourteen Points of Quality Management * Introduction * Deming's 14 Points * Possible Pitfalls Confronting Management in the Implementation of TQM * Conclusion * Chapter Three: TQM--Basic Concepts * TQM * The Chain Reaction for Quality Improvement * Chapter Four: Planned Organizational Change * Defining the Future State * Implementing Total Quality Management * Production Viewed as a System [underlined] * Chapter Five: A Management Structure for TQM * Implementing the 14 Management Principles * Current Organizational Structure * Organizing for Transformation * Parallel Structure: Who and Function * Linking for Communication and Decision Making * Chapter Six: TQM Education and Training * Implementing the 14 Management Principles * Education and Training Strategy for TQM * Level 1: Theory and Basic Concepts * Level 2: Basic Methods and Tools * Level 3: Advanced Methods * Courses * Chapter Seven: Organizational Assessment * What Is It? * Why Do It? * Functions of an Organization--Wide Survey (Generic) * When Do You Do It? * How Is It Done? * What Is Measured? * Who Participates? * Organization Climate Profile * Chapter Eight: TQM Implementation Guidelines * Chapter Nine: A Total Quality Management Process Improvement Model * Implementing the 14 Management Principles * Purpose * Improvement Prerequisites * The Shewhart Cycle * Use of "Plan-Do-Check-Act" Cycle * Responsibilities During the Improvement Cycle * Process Improvement Model for Total Quality Management * Basic Graphic Tools * Continue the Cycle * Suggested Books and Monographs * Selected Quality Mangement Journals * Index
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