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Ethiopia is one of the fast developing economy in Africa. To sustain this development,financial institution play a great role in helping the smooth and efficient flow of cash in the country.Like wise,retail banks as major part of those institutions, needed to improve their culture of customer treatment.This manuscript tried to investigate customer service practice of retail banks found in Ethiopian and suggests what to be done in the future to enhance the quality of service rendered and its effect on customer satisfaction and loyalty.

Produktbeschreibung
Ethiopia is one of the fast developing economy in Africa. To sustain this development,financial institution play a great role in helping the smooth and efficient flow of cash in the country.Like wise,retail banks as major part of those institutions, needed to improve their culture of customer treatment.This manuscript tried to investigate customer service practice of retail banks found in Ethiopian and suggests what to be done in the future to enhance the quality of service rendered and its effect on customer satisfaction and loyalty.
Autorenporträt
Biografischer Abriss Der Autor wurde in Äthiopien geboren. Er studierte Betriebswirtschaftslehre am Ethiopia Adventist College. Sein Interesse galt einer weiterführenden Ausbildung, weshalb er an der Hawassa University ein Aufbaustudium absolvierte und einen MBA mit Schwerpunkt Marketingmanagement erwarb.