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Research Paper (undergraduate) from the year 2017 in the subject Communications - Intercultural Communication, grade: 2,7, University of Applied Sciences Münster (Institut für techhnische Betriebswirtschaft), language: English, abstract: Intercultural communication and competence is becoming increasingly important in a globalized world. The present study analyzes the causes of complaints from international customers and trainers at a climbing forest organization with regard to the safety instructions. Hofstede's cultural dimensions are used for the comparison between cultures due to their practicability.