Kimiz Dalkir is Associate Professor and Director at McGill University’s School of Information Studies. A practitioner in the field for more than twenty years, she advises companies on the design, development, and evaluation of knowledge-based systems.
Inhaltsangabe
1 Introduction to Knowledge Management 1 2 Knowledge Management Processes 21 3 Knowledge Management Models 43 4 Knowledge Capture and Codification 71 5 Knowledge Sharing 117 6 Finding Knowledge 163 7 Organizational Culture 195 8 Knowledge Management Tools 221 9 Knowledge Management Strategy and Planning 253 10 Evaluating Knowledge Management 285 11 Organizational Learning and Organizational Memory 307 12 Knowledge Continuity Management 331 13 The Knowledge Management Team 353 14 Future of Knowledge Management and Concluding Thought 369 Index 377
